article thumbnail

Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. To make matters worse, my wife and I went through the store looking for a suitable replacement, but it was virtually empty due to the holidays. Bad Customer! You must play by our rules!

Licensing 332
article thumbnail

The Big Picture of Business – The Statistics Tree: Understanding Figures and What They Symbolize, Relating Directly to Your Business Success

Strategy Driven

According to research conducted by the Ethics Resource Center: Employees of organizations steal 10 times more than do shoplifters. Employee theft and shoplifting accounting for 15% of the retail cost of merchandise. In 2009, for example, more than 550,000 businesses were opened, and more than 660,000 closed.