Rich Gee Group

JANUARY 4, 2011

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. To make matters worse, my wife and I went through the store looking for a suitable replacement, but it was virtually empty due to the holidays. Bad Customer! You must play by our rules!

Licensing 332

Licensing Price Merchandising Ethics 332

Roundtable Talk

JULY 30, 2010

Leadership and Sustainability: voice your opinion → Fast Friday with Tony Hsieh, CEO of Zappos.com (and P. Under this direction, Zappos.com has grown from nothing to over $1 billion in grow merchandise. And, really, isn’t inspiring others one of the greatest opportunities that the choice of leadership presents?

Golden Handcuff 38

Golden Handcuff CEO Career Merchandising 38

Harvard Business Review

MARCH 29, 2013

Since its launch in 2009, the initiative has trained more than 50,000 young people in retailing, business operations, and basic entrepreneurship concepts. Track Progress. Using the business case as a road map, track progress against the desired targets.

System 8

System Merchandising Retail Class 8

Harvard Business Review

NOVEMBER 14, 2012

The company is doing pretty well: it has over 800,000 active sellers and a 15 million-person marketplace across 150 countries, and last year its gross merchandise sales reached $525 million. For Etsy's leadership, this was an opportunity to engage their entire team by giving them ownership of how to make Etsy better.

Merchandising 8

Merchandising Brainstorming Commitment Proposal 8

Strategy Driven

APRIL 4, 2014

Employee theft and shoplifting accounting for 15% of the retail cost of merchandise. In 2009, for example, more than 550,000 businesses were opened, and more than 660,000 closed. According to research conducted by the Ethics Resource Center: Employees of organizations steal 10 times more than do shoplifters.

Budgeting 84

Budgeting Succession Consultative Crisis 84