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Customer Experience Management | N2Growth Blog

N2Growth Blog

I was recently asked the following question: “What is the difference between CRM and CEM, or is there any difference between the two?&# In a previous post I addressed the practice of Customer Relationship Management (CRM) in fairly great detail. As most of you know I am a huge fan of well conceived CRM initiatives.

Blog 304
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Developing a Leadership Training Program for High Potentials: A Case Study

Great Leadership By Dan

Developing a Leadership Training Program for High Potentials: A Case Study. There are many examples of companies that have successful leadership training programs in place, such as Bank of America, General Electric, Microsoft, Philip Morris, Novartis International, and Marriott International to name just a few. Financial management.

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Manager vs. ?

Lead on Purpose

Manager&# is an interesting title. An account manager is different from a store manager. Even within the title of “store manager&# the scope and breadth of responsibility varies widely. The manager of a 7-Eleven has significantly different responsibilities than the manager of a Costco store.

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Five Minutes - a Key to Successful Time Management

Kevin Eikenberry

Consulting Speaking Training Products KevinEikenberry.com About Blog Home Blogs I Like Leadership Learning Subscribe Five Minutes – a Key to Successful Time Management by Kevin Eikenberry on January 28, 2011 in Decision Making , Leadership , Learning , Manage Projects , Personal Development Every leader I talk to tells me they are busy.

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Drinking the Talent Kool-Aid | N2Growth Blog

N2Growth Blog

While I’ve often addressed what it really takes to create a talent driven organization, few companies seem willing to make the requisite investments needed to successfully align their actions with their management speak.

Blog 366
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Shut-up & Listen | N2Growth Blog

N2Growth Blog

Senior managements paralyzed themselves with an attachment to “success brings success’ rather than “success brings failure’ and are now forced to break the implied contract with their employees – a contract nurtured by management that the future can be controlled.

Blog 420
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The Leadership Walk

N2Growth Blog

Every day too – not just on our best days, or the days we feel good, or the days we had a good breakfast, or right after we went to a great training workshop. It is the walk that people are watching. Remember, you are always walking and others are always watching.