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Overcome Your Biases and Build a Great Team

Harvard Business Review

The leading executive recruitment firm Egon Zender, as part of talent evaluation at the time of Dow Chemical’s merger with Rohm and Haas in the Spring of 2009, described us as the “best CEO university” they had ever seen. John McArthur). But Rohm and Haas wasn’t always like that.

Team 12
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How This Lingerie Store Boosted its Bottom Line, Despite the Downturn

Harvard Business Review

From first quarter 2008 to 2009, bankruptcy filings leapt by 75%. Management set out to build the best customer experience possible by instituting a training program for sales staff and fully committing themselves to its implementation. From the first quarter of 2007 to 2008 bankruptcy filings for small businesses grew 33%.

TSR 15
article thumbnail

How This Lingerie Store Boosted its Bottom Line, Despite the Downturn

Harvard Business Review

From first quarter 2008 to 2009, bankruptcy filings leapt by 75%. Management set out to build the best customer experience possible by instituting a training program for sales staff and fully committing themselves to its implementation. From the first quarter of 2007 to 2008 bankruptcy filings for small businesses grew 33%.

TSR 8