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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. P.S. Arc’teryx is still a great product, we will just purchase it at a different store. How To Be More Productive When You Work From Home. Bad Customer! Smile or Die!

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Brilliant Boutique: 10 Keys To Lasting Small Business Success

Terry Starbucker

And that’s turned out to be absolutely true, because the SaySay Boutique is a shining example of the kind of long-term small business success that happens not by the power of the product, but by the humanity, passion, faith and savvy of the person who owns and guides it. It was a struggle in 2009 during the recession.

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How Customers Come to Think of a Product as an Extension of Themselves

Harvard Business Review

That’s when consumers feel so invested in a product that it becomes an extension of themselves. Companies that encourage psychological ownership can entice customers to buy more products, at higher prices, and even to willingly promote those products among their friends. It’s called psychological ownership.

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Why U.S. Grocery Chains Need More (and Better) Store-Brand Products

Harvard Business Review

However, in the UK, the market share of ALDI and LIDL is expected to continue to grow, whereas in France, it’s already declining — back in 2009, hard discounters held a 14.9% Through the savvy use of private-label products (also called white-label goods or store-brand products). market share in the country.

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New Report: We're Not As Connected As We Think

Harvard Business Review

The full report is available as a free download and, to whet your appetite, here are some of its most striking findings: • Global connectedness declined sharply at the onset of the financial crisis from 2007-2009, and despite modest gains has yet to recapture its 2007 peak. However, when one recognizes that the U.S.

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Divest With Care

Harvard Business Review

By this, we mean the handful of things a company does to offer products or services its customers love, and that its competitors can't come close to matching. Nor should a company divest an underperforming product or service that, by any reasonable assessment, should be thriving in its capabilities system. GE-NBC/Universal.

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Social Enterprises Need a Solid Measurement System

Harvard Business Review

Since its launch in 2009, the initiative has trained more than 50,000 young people in retailing, business operations, and basic entrepreneurship concepts. Track Progress. Using the business case as a road map, track progress against the desired targets.

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