2010 2012 Marketing Mayo 
Harvard Business Review
NOVEMBER 6, 2014
In December, 2012, the University of Utah health care system started posting on its “ Find-a-Doctor” sites all patient comments received after office visits. The result has been so much more than a marketing ploy – it has changed the care being delivered. Culture of shared responsibility at Mayo Clinic. health care work.
Harvard Business Review
NOVEMBER 6, 2014
In December, 2012, the University of Utah health care system started posting on its “ Find-a-Doctor” sites all patient comments received after office visits. The result has been so much more than a marketing ploy – it has changed the care being delivered. Culture of shared responsibility at Mayo Clinic. health care work.
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