2010 2012 Mayo Social Capital 
Harvard Business Review
NOVEMBER 6, 2014
In December, 2012, the University of Utah health care system started posting on its “ Find-a-Doctor” sites all patient comments received after office visits. Culture of shared responsibility at Mayo Clinic. I asked some Mayo physicians why they were willing to do this “extra work” beyond their specialty expertise.
Harvard Business Review
NOVEMBER 6, 2014
In December, 2012, the University of Utah health care system started posting on its “ Find-a-Doctor” sites all patient comments received after office visits. Culture of shared responsibility at Mayo Clinic. I asked some Mayo physicians why they were willing to do this “extra work” beyond their specialty expertise.
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