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Why Your Customers Hate You and How to Fix It

Skip Prichard

But Nincompoopery is something different: it’s the corporate stupidity that drives customers crazy, and keeps everyone—customers, employees, managers and business owners—from getting what they want. And that’s only scratching the surface of everything we’re trying to manage in this brave new world. million.

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How Google Has Changed Management, 10 Years After its IPO

Harvard Business Review

It has also helped shape the practice of management. Staying true to its roots as an engineering-centric company, Google has stood out both for its early skepticism of the value of managers as well as for its novel, often quantitative approaches to management decisions. How Google manages.

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Purchasing Managers Have a Lead Role to Play in Cyber Defense

Harvard Business Review

There is a crying need for companies to enlist their supply chain management departments in the fight against cyberattackers. firms in 2017 were launched through the IT systems of suppliers or other third parties such as contractors, up from less than one-quarter of attacks in 2010. Hold supply managers accountable.

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Research: When the Economy Is Good, Employers Demand Fewer Credentials

Harvard Business Review

Using a new database from Burning Glass Technologies containing 83 million online job postings between 2007 and 2014, across all U.S. That share jumped to 35% in 2010 has since fallen to just 12% as of 2017. project management), specialized skills (e.g., industries, we indeed found strong evidence of this upskilling.

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Five Ways the Advertising Industry Is About to Transform

Harvard Business Review

Technology has prompted tremendous change in the advertising industry—change that would have been inconceivable even a decade ago. Technology will only be able to deliver on its promise of moving TV dollars online if it creates greater process efficiencies, drives more commerce, and enables deeper engagement with consumers.

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Health Care Providers Need a Value Management Office

Harvard Business Review

A “value management office” can greatly enhance an institution’s ability to improve outcomes and costs across the enterprise. ICCI now has five full-time employees with expertise in analytics and project management and three part-time graduate students.

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What Chinese Companies Want from International Deals

Harvard Business Review

If you’re one of the many managers out there who must negotiate with companies in China — the world’s largest emerging economy — you probably need to change your approach. Technology. Companies in China are also on the lookout for technology that will help them expand. Access to mature global markets.