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The Planning Fallacy and the Innovator's Dilemma

Harvard Business Review

"You have to deliver $300 million in incremental growth by 2015," the business unit head told the leader of his innovation team. But anyone with near-term innovation targets with nine (or six or even four) digits in them should ensure they are familiar with the concept of "planning fallacy.". But the basic pattern continues.

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Use Your Customers as Ethnographers

Harvard Business Review

When it comes to discovering unmet customer needs and innovation opportunities, there’s no substitute for in-the-moment, in-context observation for making meaning out of the complex weave of emotion and rationality that drives consumer behavior. ” Healthnet acted quickly and systematically on this insight.