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Reinvigorate a Disengaged Sales Force

Harvard Business Review

workers say they are "not engaged" or "actively disengaged" with their work, according to Gallup''s ongoing study of the American workplace from 2010 through 2012. The issue facing most sales forces is not disintermediation. firm with more than 1,000 employees already has more data in its CRM system than in the entire U.S.

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Who Rules the Web Now?

Harvard Business Review

Wired reported late last year, "The top 10 Web sites accounted for 31% of US page views in 2001, 40% in 2006, and 75% in 2010." The login systems for Facebook and iTunes give Facebook and Apple the ability to influence users through ad services downstream. These are not online publishers, like Yahoo! These are tech companies.

CPA 15