CO2

JANUARY 2, 2011

The Empathy Map looks like this: In this chapter the authors walk you through processes to arrive a enhanced design like Customer Insights, ideation, providing an introduction to the value of visual thinking, how to use prototyping, story telling, and Scenario Planning. Technology and its role in travel 2.0

Business Model 141

Business Model Executive Coaching Execution Blog 141

Harvard Business Review

AUGUST 13, 2012

These risks can emanate from the realm of security, public health, natural ecology, technology, or economics. In the run-up to the London 2012 Olympics, for example, the global financial crisis caused private developers for the Olympic Village project to withdraw, requiring a refinancing package backed by government.

Risk Management 14

Risk Management Management Committee Insurance 14

Harvard Business Review

JANUARY 31, 2013

Increasingly, customers demand more after-sale service; this is the norm now in business-to-business sales, but will spill over to consumer goods, too, thanks to some of the technology advances we'll talk about below. McKinsey has identified more than 20 distinct submarkets in China, for example.

Globalization 8

Globalization Supply Chain Pharmaceuticals McKinsey 8