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Fear Kills

Next Level Blog

Main | Business Travel Divas Turn Themselves In » July 23, 2010 Fear Kills In case you didnt see it, a report in the New York Times earlier this week offers a stark example of what can happen when the culture of an organization discourages open and honest dialogue. Thats Not Leadership. Posted by: Mike Henry Sr.

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How to Conduct a “Customer Listening Session” | Top Executive.

Tony Mayo

I hope your salespeople and customer service reps are gleaning more from customer interactions than orders–and are sharing that intelligence with management. Online, telephone, and in-person customer surveys work for many businesses. A focus group is not a survey. You may also have a blog open to comments.

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Employee Engagement…What's in a Name? | You're Not the Boss of Me

You're Not the Boss of Me

You’re Not the Boss of Me Skip to content Home About Me About This Blog ← Getting to the Heart of Mental Toughness The Importance of Being Purposeful → March 9, 2010 · 4:37 am ↓ Jump to Comments Employee Engagement…What’s in a Name? Were the hospital’s costs better managed or the patients’ experience enhanced?

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Engage Employees Using Customer Service Tactics

Harvard Business Review

A recent study by Aon Hewitt , for example, found that companies with high levels of engagement outperformed the stock market in 2010. These companies typically give their customers short, quick surveys. Apple surveys its employees every few months. Employee engagement and financial performance are connected.

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Brazil's Women Shun the Private Sector

Harvard Business Review

The CWLP survey found that 65% of educated Brazilian women view the public sector as very desirable to work for, head and shoulders above their counterparts in other BRIC markets. It's okay for a woman to be ambitious, but it's not encouraged," concurs a female senior manager at an international financial firm. counterparts (52%).

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The Lure of China's Public Sector

Harvard Business Review

million university graduates entered the job market in 2010 , up from one million in 1999. Especially telling: 57% of the Chinese women university graduates surveyed for our book Winning the War for Talent in Emerging Markets rated the public sector as an attractive job option. More than 6.4 and Europe," Marilyn concluded. "I

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Go Old School.Use A Flip Chart For Gathering Ideas

Eric Jacobson

skip to main | skip to sidebar Eric Jacobson On Management And Leadership Welcome! This blogs tips and ideas are perfect for managers and leaders of all types of small to large businesses and nonprofit organizations. But, it works! Provide Post-it notes, and watch the ideas grow as employees post their ideas on the flip chart.

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