Next Level Blog

JULY 23, 2010

Main | Business Travel Divas Turn Themselves In » July 23, 2010 Fear Kills In case you didnt see it, a report in the New York Times earlier this week offers a stark example of what can happen when the culture of an organization discourages open and honest dialogue. Thats Not Leadership. Posted by: Mike Henry Sr.

Executive Coaching 167

Executive Coaching Open-book Blog Report 167

Harvard Business Review

OCTOBER 10, 2011

A recent study by Aon Hewitt , for example, found that companies with high levels of engagement outperformed the stock market in 2010. These companies typically give their customers short, quick surveys. And these companies build closed-loop learning into their daily operations so that they're constantly improving.

Tactics 14

Tactics Customer Loyalty Survey Loyalty 14

Harvard Business Review

FEBRUARY 24, 2014

With all this in mind, a group at the Mayo Clinic led by the four of us developed and implemented a standardized practice model over a three-year period (2010-2012) that significantly reduced variation and improved predictability of care in adult cardiac surgery. About 70% of patients returned a post-discharge survey.

Mayo 10

Mayo Education Software Participative 10

Harvard Business Review

AUGUST 17, 2015

At C Space, we’ve conducted more than 800 mobile journaling and ethnography projects on behalf of over 240 clients since 2010, and have seen the power of bringing consumer experience to life for our clients. “You just can’t get this depth of insight in a one-off focus group or survey,” Hadnot notes.

Document 8

Document Marketing Learning-by-Doing Travel 8