Remove 2010 Remove Focus Group Remove Survey Remove Technology
article thumbnail

How to Conduct a “Customer Listening Session” | Top Executive.

Tony Mayo

Top Executive Coaching with Tony Mayo About Tony Mayo Newsletter Sign-up Sections Client Comments For Executive Coaches For Executives For Fun For Salespeople Quotes and Aphorisms Recommended Books Technology Tips Videos & Podcasts Popular Posts Twitter Log IX About Tony Mayo Truth or Consequences? A focus group is not a survey.

Mayo 158
article thumbnail

The Lure of China's Public Sector

Harvard Business Review

million university graduates entered the job market in 2010 , up from one million in 1999. Especially telling: 57% of the Chinese women university graduates surveyed for our book Winning the War for Talent in Emerging Markets rated the public sector as an attractive job option. More than 6.4

Travel 9
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Mayo Clinic Is Using iPads to Empower Patients

Harvard Business Review

An effort under way at the Mayo Clinic shows how such technology can be used to improve outcomes and lower costs in health care. Following discharge, patients were surveyed about their satisfaction with their hospitalization and surgical experience as well as their comfort in using the myCare program. Results and Benefits.

Mayo 10
article thumbnail

Driving Front Line Innovation in Health Care

Harvard Business Review

To tackle these obstacles at SickKids, CEO Mary Jo Haddad in 2010 elevated innovation to a "strategic direction," and engaged Innosight to help devise a full system needed to spur innovation. Stinson had the spark of a solution: use technology that kids love to turn the pain-reporting chore into a game.

article thumbnail

Use Your Customers as Ethnographers

Harvard Business Review

At the same time, technologies like selfie sticks, Fitbits, and wearable video cameras are making people comfortable monitoring their own calorie consumption, sleep patterns, heart rate, friends, family, and daily experiences. “You just can’t get this depth of insight in a one-off focus group or survey,” Hadnot notes.