How to Conduct a “Customer Listening Session” | Top Executive.
Tony Mayo
MARCH 10, 2010
Online, telephone, and in-person customer surveys work for many businesses. Plan to have 6-12 participants. Allow plenty of opportunity for the participants to talk with each other. A focus group is not a survey. Welcome each participant personally and thank each customer for taking the time. Begin and end on time.
Let's personalize your content