How Luxury Brands Can Motivate Service Employees
Harvard Business Review
NOVEMBER 2, 2015
A hotel in San Francisco where I worked previously lost a 5-star travel rating after an inspector gave us a poor grade for front-of hotel experience. According to employee survey data, that policy helped overall employee engagement rise by 12% between 2010 and 2014. At the Beverly Hills we have an open-door policy.
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