Why is it so darn easy to say NO?
Women on Business
DECEMBER 7, 2010
What if service people were given incentives for the “yes” answers they gave to customers and were docked pay for their “no” answers? Happy clients that go wild about you because of the surprising way you serve their needs. Categories : customer service 2 Comments 1 Sandra Parrotto December 8th, 2010 at 8:08 am This is a great point.
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