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Why is it so darn easy to say NO?

Women on Business

What if service people were given incentives for the “yes” answers they gave to customers and were docked pay for their “no” answers? Happy clients that go wild about you because of the surprising way you serve their needs. Categories : customer service 2 Comments 1 Sandra Parrotto December 8th, 2010 at 8:08 am This is a great point.

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The Nasty Truth about CEO Pay

Harvard Business Review

Yes, the market is rebounding; the S&P 500 was up 13% over 2010. The first CEO, let's call him Thrill-a-Minute Tom, has had a wild ride. 04 Jan 2010. $80. 04 Jan 2010. Number two was a familiar face, Larry Ellison , with $69 million, 90% of it from Oracle stock options. on October 9, 2007. 02 Jan 2008. 02 Jan 2009. $66.

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The Perils of Thinking Like an Individual

Harvard Business Review

In its controversial 2010 decision striking down limits on corporate political advocacy, for example, the majority of the Supreme Court explicitly equated corporate speech to the speech of individual people. Public debt isn't the only hot-button policy issue for which commonsense reasoning can be misleading.

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Why Google Fiber Is High-Speed Internet’s Most Successful Failure

Harvard Business Review

In 2010, Google rocked the $60 billion broadband industry by announcing plans to deploy fiber-based home internet service, offering connections up to a gigabit per second — 100 times faster than average speeds at the time. PM Images/Getty Images. Seen through that lens, Google Fiber succeeded wildly.

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U.S. Digital Infrastructure Needs More Private Investment

Harvard Business Review

Much of that success can be credited to what Congress both did and did not do as part of the Recovery Act, and in particular to the National Broadband Plan (NBP), which the Federal Communications Commission published in early 2010. Providing policy incentives that encourage private investment has proven to be the far superior approach.