Terry Starbucker

JULY 19, 2015

Today’s story is about how I found my leadership secret weapon – an operational metric that could play a key role in our march to greatness, and provide a critical link between great customer service and profit. It was clear to me that this kind of human metric would certainly be more relatable to our employees than profit.

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Leadership Metrics Price Mass Marketing 150

Six Disciplines

NOVEMBER 1, 2013

Six Disciplines’ program combines continuous business improvement methodology based on proven best-practices, an innovative add-in for Microsoft Outlook, and coaching services to increase self-leadership effectiveness. One of the initial steps in the Six Disciplines process is analysis of the Business Performance Assessment (BPA) service.

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Case Study Micromanagement Metrics Commitment 91

N2Growth Blog

AUGUST 12, 2010

Great leaders intrinsically understand that team building catalyzes collaboration, creates both disruptive and incremental innovation, facilitates a certainty of execution, and is one of the key foundational elements associated with creating a dynamic corporate culture.

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Consensus Team Building Blog Team 333

N2Growth Blog

NOVEMBER 23, 2010

This blog was recently nominated for Kevin Eikenberry’s Best Leadership Blogs of 2010 , and I noticed recently that Kevin was taking heat from the gender police for having only one woman on the list of nominees. Let me be clear: leadership and diversity should have nothing to do with one another. Have a great Thanksgiving Sir.

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Diversity Blog Leadership Learning-by-Doing 296

Rajesh Setty

SEPTEMBER 16, 2008

I think the reason is that there is no simple way to create and publish high-quality charts. It took a fraction of the time it would have taken to create the same (but lower quality with no interactivity) chart using Excel. © 2005 - 2010 Rajesh Setty Podcast Powered by podPress (v8.8) Why the discrepancy?

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Licensing Newsletter Storytelling Tools 28

N2Growth Blog

AUGUST 16, 2010

They all speak of the quality of their talent as a key success metric…in fact, many of them will emphatically state that talent is their single biggest competitive advantage. In today’s post I’ll examine one of the most frequent offenders; “ Talent is our biggest asset.&# I Think Not.

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Blog Politics Mission Statement Brand 310

Harvard Business Review

AUGUST 24, 2015

Amazon should explicitly measure for the care, compassion, and kindness that Bezos justly celebrated in his 2010 Princeton commencement address. ” No, Bezos shouldn’t embed a C@D—Crying@Desk—metric on his KPI dashboard. A Culture of Metrics 2.0 —asking for and insisting upon better data and metrics.

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Metrics Management KPI Follow-up 8

Harvard Business Review

NOVEMBER 5, 2013

health care are Accountable Care Organizations (ACOs) — networks of doctors, hospitals and usually payers banded together to rein in costs by providing higher quality, better coordinated care, with primary care doctors central to the process. Among the current remedies for U.S.

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Health Care Organization Incentives Metrics 8

Harvard Business Review

SEPTEMBER 15, 2015

While our own physicians are still largely reimbursed on a fee-for-service basis from non-Geisinger insurance payers, since 2002, we’ve been using the following 80/20 compensation model: 80% of total cash compensation is based on the usual piecework metrics: panel size, number of patients seen, number of work units performed, and so on.

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Insurance Cost Incentives Metrics 8

Harvard Business Review

OCTOBER 21, 2016

For example, Bunge, an agribusiness firm, reported a $56 million quarterly loss in its sugar and bioenergy segments due to drought in 2010. As the 24 th biggest industrial consumer of water, Coca Cola has now invested $2 billion to reduce water use and improve water quality in the communities in which it operates. Fostering innovation.

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Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

NOVEMBER 12, 2013

Communication is essential for any successful relationship, including the one between a provider and her patient; however, social, economic, behavioral, and even care system barriers can weaken that connection, which may result in delayed or poor quality care. In June 2010, we instituted a Patient Navigator Program in Mt. The Solution.

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Health Care Constraint Follow-up Survey 8

Harvard Business Review

OCTOBER 21, 2013

Why invest research dollars in developing innovations that are cheaper as well as better? In January 2010 the California Public Employees Retirement System (CalPERS) implemented a reference pricing initiative for patients undergoing total knee and hip replacement surgery. Why discount prices when you won’t get more customers?

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Health Care Insurance Price Reference 8

Harvard Business Review

JANUARY 21, 2013

If you ask venture capitalists in Silicon Valley how they measure the success of business entrepreneurs, they would no doubt list off metrics having to do with fast growth: funding raised, people hired, customers acquired, revenue produced. This innovation has impact. The assumption is that company growth is good. Conclusion?

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Venture Capitalist Mentor Microfinance NGO 9

QAspire

AUGUST 3, 2010

Home Go to QAspire.com Guest Posts Disclaimer The ‘Invisibles’ in Business Performance In world of quality and management, W. Well Invested Time in July 2010 By Tanmay , August 4, 2010 @ 10:39 am @Ivana - Thanks! Edwards Deming is widely famous for “Deming’s 14 points” and “Seven Deadly Diseases”. Well said, Tanmay!

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Deming Quality Blog Directory 158

Harvard Business Review

DECEMBER 2, 2015

MD Anderson Cancer Center established its version of a value management office, the Institute for Cancer Care Innovation (ICCI) in 2008 with Thomas Feeley, a senior anesthesiologist and a coauthor of this article, as its head. A clinician by training, she had previous experience managing quality-improvement programs at a large national payer.

Health Care 8

Health Care Management Cost Efficiency 8

Harvard Business Review

DECEMBER 10, 2015

After much deliberation, we partnered with University of Chicago Medicine (UCM) in 2010. Take Silver Cross’s joint operating committee with RIC, which convenes on a quarterly basis to review Balanced Scorecard metrics on quality of care, patient experience, volume, and efficiency.

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Health Care Committee Balanced Scorecard Discount 8

Harvard Business Review

JUNE 2, 2011

We manage the measurable, rather than the things that create meaning that fuels creativity, that enables innovative thinking and that helps any company to outpace the market. Profitability up 16%, Productivity up 18%, customer loyalty up 12% and quality up an incredible 60%. Am I revealing a certain naïveté in even writing this?

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Hamel Customer Loyalty Creativity Cost Center 16

Harvard Business Review

FEBRUARY 14, 2012

In November 2010, to big fanfare at Unilever's London headquarters, chief executive Paul Polman boldly articulated a new strategy. We see billions of people around the world striving to improve their quality of life, and ideas about what constitutes an improved quality of life shifting. And of course, more pressure on climate.

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Globalization NGO Leadership Development Politics 14

Harvard Business Review

SEPTEMBER 20, 2013

It has been a pioneer in applying lean methodology in health care in order to tackle quality and cost issues. A second was introduced in a medical-surgical unit at Theda Clark Hospital in Neenah in 2009, and a third in another medical-surgical unit at Appleton Medical Center in 2010. Communicate quality.

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Health Care Quality Decentralization Planning 8

Miles Anthony Smith

NOVEMBER 7, 2019

Siege Media stands out from the rest by innovating the way they create their content. TopRank Marketing TopRank Marketing has been doing innovative and impactful work with interactive content and B2B influencers for huge brands like SAP, Dell, LinkedIn, 3M, and Oracle for over 18 years. Animalz is as pure as it gets in its approach.

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Marketing Content Audience Brand 105

Harvard Business Review

OCTOBER 12, 2015

Bundled-payment efforts in both countries shift accountability to a single provider-led entity that must ensure quality, thereby emphasizing value over volume of care. A collaboration of the editors of Harvard Business Review and the New England Journal of Medicine , exploring cutting-edge ways to improve quality and reduce waste.

Health Care 8

Health Care Insurance Quality Porter 8

Harvard Business Review

NOVEMBER 7, 2018

For example, when Seraina Macia (one of the leaders we interviewed) joined XL Insurance in 2010 to head their North American Property and Casualty unit, it was a stable, but slow-growth business. “leading yourself”: knowing and growing yourself so that you can most effectively lead others and carry out these practices.

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Leadership Insurance Learning-by-Doing Emotional Intelligence 14

You're Not the Boss of Me

JUNE 29, 2009

A hurdle that I see is that there would have to be a very strong sense of corporate strategy, roles, responsibilities and a set of metrics beyond the financials that everyone agreed to. Reply Susan Mazza May 12, 2010 at 6:20 pm Thought provoking Gwyn. Reply Gwyn Teatro May 12, 2010 at 7:03 pm I like that idea a lot.

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