The Case for Listening to the Maniacs
Harvard Business Review
JULY 18, 2014
Off the Bell Curve Pay Attention to Your “Extreme Consumers” Working Knowledge Marketers worry too much about the average consumer and don’t spend enough time thinking about “extreme” customers — those quasi-maniacs who passionately love or hate a brand. Norton of Harvard Business School. Avery and Michael I. And long lines ?
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