2011 Airlines Career Review 
Women on Business
JANUARY 11, 2011
Don’t you wish you had a GPS for your life and career? Wouldn’t it be great to simply plug in your dreams or goals for your life and career and have someone tell you in a very confident assuring voice how to get there? A “GPS Buddy ” could make a huge difference in how well you navigate in 2011 toward your life and career goals.
Persuasive Powerhouse
AUGUST 29, 2010
It reminded me in many respects of the speech that airline attendants give on airplanes – please put on your own mask first before helping others. I’ve actually used that airline analogy with clients to remind them of the importance of taking care of themselves. Please stop by again!
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
QAspire
NOVEMBER 4, 2009
It is only customer service that enhances quality of experience and makes an airline preferable over other. These inadvertent delays are a part of airline travel - but the way airline handles it goes a long way in building comfort with customers. Aviation is a customer service business more than anything else.
QAspire
DECEMBER 24, 2009
November 2009: What NOT to do in Customer Service 7 My ‘not-so-decent’ experience with an airline prompted this article, which enlists 7 things businesses should never do when dealing with customers. The idea is to think about what our work does to us. Busyness is certainly not equal to progress.
Women on Business
JANUARY 24, 2011
When testing ideas are part of the creative process for product, service, or business development, this triangle must be a business priority: To test product, watch prospects interact with it—whether they use a tool, read a book, choose a necklace, or scan an airline ticket. Design stems from USE. Align with similar initiatives.
You're Not the Boss of Me
DECEMBER 12, 2010
For instance, Southwest airlines’ over-arching purpose is stated as: “To provide the best service and lowest fares to the short haul, frequent-flying, point-to-point, non-interlining traveler.&# This simple statement lets everyone know why Southwest Airlines is in business and whom it is there, ultimately, to serve.
Harvard Business Review
MAY 16, 2011
Years later, he bought a financially ailing airline and transformed it into Asia's most profitable and fastest-growing low-cost operator. The airline's tagline "Now Everyone Can Fly" says it all; anyone who joins the company knows they will play a role in providing affordable travel to as many people as possible.
Expert insights. Personalized for you.
160 
Let's personalize your content