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Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention

Strategy Driven

Conducting a Departed Client Analysis (or Lost Customer Analysis) program entails hiring an independent third party to conduct debrief interviews and solicit constructive feedback from lost customers who have recently fired your firm. He is the author of a book, From a Good Sales Call to a Great Sales Call (McGraw-Hill, 2011).

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StrategyDriven Leadership Conversation Episode 6 – Developing a.

Strategy Driven

Episode 6 – Developing a Collaborative, Productive Culture examines how leaders can develop a collaborative, productive culture where conflict is used constructively to better the organization’s overall performance. To read Diane’s complete biography, click here.

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Game Changers | N2Growth Blog

N2Growth Blog

Real game changers understand the power of people and relationships, and they embody this in both their construction and implementation. The analysis you describe seems to me to happen after a flash of insight. Flash-analysis/trial again and again until it clicks. Quick analysis (like you’ve outlined) Live trial.

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How a Startup Accelerator at Boston Children’s Hospital Helps Doctors Launch Companies

Harvard Business Review

But only 34% were actively piloting a digital technology in clinical practice. Our model provides a first-pass business analysis and in-person feedback from an in-house team experienced in business development and digital health. Give constructive rejections. Designing an In-House Accelerator. Tap an entrepreneurial leader.

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Understanding the Language of Innovation

Harvard Business Review

In a cross-industry survey of 8 firms, we asked over 200 innovation-focused practitioners to review a list of established and emerging technologies (a list that included Apple products, Netflix, eBay and several others) and then tell us why any item on the list eventually became successful. We wanted to learn more.

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Customer Intelligence, Privacy, and the "Creepy Factor"

Harvard Business Review

That's the moment — and we have them more frequently as innovative technologies accelerate their entry into the market — when the creepy factor comes into play. These are examples where constructive engagement with service providers led to quick resolution—true market success. The stakes are high.

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Followership : Blog | Executive Coaching | CO2 Partners

CO2

Trust is a common factor in the cost-benefits analysis, compliance with authority, or loyalty to leaders hypotheses. This followership type also helps to improve their leaders’ performance, as they will voice opinions prior to and provide constructive feedback after bad decisions. from the University of Washington.