Change Starts Here

JULY 9, 2013

For Mount Franklin Foods, a candy and snack manufacturer headquartered in El Paso, Texas, the years leading up to 2011 were tumultuous. When CEO Gary Ricco joined the company in May of 2011, the company had struggled for years to turn a profit. They also created a scorecard to measure their performance against each objective.

Balanced Scorecard 95

Balanced Scorecard Workshop Supply Chain Objective 95

Strategy Driven

JULY 13, 2011

This framework shares some elements with the balanced scorecard concept that was introduced in a seminal 1992 Harvard Business Review article, The Balanced Scorecard: Measures That Drive Performance , by Robert Kaplan and David Norton. Copyright (c) 2011. Copyright 2007-2011 by StrategyDriven, Inc.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

MARCH 19, 2014

He arrived as President at Quaker Foods North America in 2011 to find a strong, trusted brand with nutritional oatmeal products, but he knew there was an opportunity to build upon the legacy of this iconic brand. They engage, tell the big story of why you do what you do, listen, and model desirable behaviors.

Balanced Scorecard 8

Balanced Scorecard Innovation Globalization Micromanagement 8