2011 Call Center Company Operations 
Harvard Business Review
JULY 19, 2011
August 2011 HBR. While it may not be intuitive to global readers, I see many similarities between Samsung's transformation from local leader in Korea to major player on the world stage and our own journey in building the United Bank for Africa into a group that operates in 20 countries and on three continents.
Harvard Business Review
JUNE 16, 2016
Since 2011, General Electric has publicly stated it would spend more than $1 billion on developing sensors, wireless devices, and related software to install on its aircraft engines, power turbines, locomotive trains and other machinery. Companies such as Ford, Toyota, and Caterpillar have invested heavily as well. Insight Center.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Harvard Business Review
FEBRUARY 9, 2011
We hear from business leaders who perceive that flexible work is a make-people-feel-good play that disrupts operations and drags down performance. For instance, 82 percent of the companies on Fortune's 2011 100 Best Companies to Work For list offer telecommuting options. They're spreading far and wide.
Harvard Business Review
NOVEMBER 26, 2015
When a new employee is hired under this typical scenario and shows up the first day, the company tells her what work needs to be done and shows her how to act. Insight Center. How to Be a Company That Employees Love. Newcomers were given a badge and fleece sweatshirt with the company’s name on both of them.
Harvard Business Review
MAY 8, 2017
Companies that claim to be “transforming” seem to be everywhere. Before describing those, let’s look at how we identified the exceptional firms that rose to the top of our ranking, a group we call the Transformation 10. How successful has the company been at creating new products, services, and business models?
Harvard Business Review
JUNE 20, 2014
But she also realized that the company needed to develop greater marketing muscle to drive a commercial transformation. She also took the unusual step of installing three CMOs who could help provide detailed insights into three of the main business groups of the company. As she put it, “Our markets are going through dynamic change.
Harvard Business Review
MARCH 11, 2015
McDonalds isn’t the first fast food chain to consider giving customers more control over their orders using technology (though there’s a fair amount of debate about whether customization is really the best way forward for the struggling company ). Are there cases where companies can actually lose money with self-service?
Expert insights. Personalized for you.
12 
Let's personalize your content