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Ideas Plus Influence

Terry Starbucker

A lengthy New York Times Magazine piece describes how the Obama administration put too much faith in policy and gave too little attention to politics: Most of all, [Obama] has learned that, for all his anti-Washington rhetoric, he has to play by Washington rules if he wants to win in Washington.

Influence 275
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Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers

Strategy Driven

Twelve cases are written as narratives with multiple teaching points, but without a focus on a particular business decision; the remaining twenty-three cases were written around specific conundrums related to strategy, operations, finance, marketing, leadership, culture, human resources, organizational design, business model, and growth.