Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers
Strategy Driven
OCTOBER 21, 2011
In the Best Buy culture, for example, customers are ‘kings and queens,’ employees are ‘royalty,’ and managers and leaders are ‘servant leaders’ serving employees and customers. At Ritz-Carlton, employees are ‘Ladies and Gentlemen serving Ladies and Gentlemen.’ All rights reserved.
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