Competing on Service: Eleven Ways to Beat the Competition by ‘Hugging’ Your Customers
Strategy Driven
OCTOBER 21, 2011
The Bad: The Local Coffee Shop In tough economic times, small business owners should have a laser-sharp focus on great customer service, doing everything they can to ensure their customers feel respected and loved. Read on for examples from my own experience and lessons on what can be learned from the good and bad sides of customer service.
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