Roundtable Talk

JULY 30, 2010

In Hsieh’s case, they focus on making their customers happy and not making the company profitable (the thinking being that happy customers lead to a happy bottomline)… the strategy seems to be working. Under this direction, Zappos.com has grown from nothing to over $1 billion in grow merchandise.

Golden Handcuff 38

Golden Handcuff CEO Career Merchandising 38

Harvard Business Review

NOVEMBER 20, 2015

Like it or not, the reality (in supply chains, as elsewhere) is that power is asymmetrical – large customers typically have more clout than you do, and they know it. When one customer is responsible for the lion’s share of your sales, it’s like golden handcuffs.

Supply Chain 8

Supply Chain Collins Golden Handcuff Pharmaceuticals 8

Strategy Driven

MARCH 11, 2011

The company cried ‘case study’ from the very beginning, when it segued from the former Houston Natural Gas moniker. Any company or organization is like a tree. None of the limbs and twigs on each branch (staff-consultants) provide all nourishment required to breed a healthy tree (company). by Hank Moore.

Strategic Planning 57

Strategic Planning Committee Golden Handcuff Media 57