Fast Friday with Tony Hsieh, CEO of Zappos.com (and P. Diddy.
Roundtable Talk
JULY 30, 2010
In Hsieh’s case, they focus on making their customers happy and not making the company profitable (the thinking being that happy customers lead to a happy bottomline)… the strategy seems to be working. Under this direction, Zappos.com has grown from nothing to over $1 billion in grow merchandise.
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