Everybody Loves Bob – Faster Cheaper Better: The 9 Levers for Transforming How Work Gets Done
Strategy Driven
MARCH 21, 2011
Hershman and Dr. Michael Hammer. How to create a cadre of professionals at every level – people who focus not just on limited tasks but the overall outcome and ensure that the company gets and keeps happy customers. There are lots of companies like Bob’s, fragmented and inefficient. Most companies get metrics all wrong.
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