article thumbnail

Departed Client Analysis: Opening Formal Channels of Feedback to Improve Customer Retention

Strategy Driven

The source of much of this faulty information is client service personnel, who ultimately are not in an objective position to gather and share unbiased feedback, due to factors such as personal client relationships and potential conflicts of interest. Obtain candid, timely ‘voice of the client’ feedback.

article thumbnail

The Steep Psychological Price of Starting Your Own Company

Harvard Business Review

By joining the Head Health Initiative (a joint technology venture between the NFL and GE that focuses on detecting and preventing brain injuries), Plank is also not-so-subtly getting his foot in the league''s door — one that''s propped open by Nike (of course), which currently holds the contract to make NFL uniforms.

Price 8
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

The Most Overlooked Part of Your Data Security

Harvard Business Review

Organizations constantly replace outdated computers, servers, laptops, copiers, and countless other types of electronic devices to keep up with technology and enhance worker productivity. Acknowledging the risks and inherent conflicts-of-interest surrounding retired assets will result in more effective ITAD policies and adequate safeguards.

article thumbnail

The Big Picture of Business – Business Lessons to be Learned from the Enron Scandal

Strategy Driven

There was a conflict of interest in alliance with Enron…not objective enough. Technology companies must now learn the lessons that steady-growth companies in other industries absorbed. I advised several technology companies during their gravy years. I advised several technology companies during their gravy years.