QAspire
JANUARY 5, 2010
Quickly punish people for making mistakes Instantly react to changes Quick reactions from leaders are helpful when dealing with a potentially life-threatening (read existence-threatening) crisis for an organization. Sure, there are situations that need immediate reactions.
QAspire
NOVEMBER 4, 2009
In crisis, instead of overcommunicating things, the crew started escaping customer complaints. By Tanmay , November 10, 2009 @ 5:42 pm @TwistedbyKnaves - I have seen trained professionals committing elementary errors in pressure situations. The situation was not good and customers were irate. This created more pressure.
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