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Stop Using the Excuse “Organizational Change Is Hard”

Harvard Business Review

Suddenly, employees disengage en masse and then the change engine begins to sputter in both perception and reality. A 1994 article in the peer-reviewed journal Information Systems Management presents Hammer and Champy’s estimate as a fact and changes “50 percent to 70 percent” to just “70 percent.”

Champy 8
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Make Your Knowledge Workers More Productive

Harvard Business Review

So large-scale re-engineering programs, productivity drives, and changes to the incentive system are unlikely to work: they can easily be resisted, ignored or gamed. Since taking the job four years ago, he has sought ways of giving greater responsibility to his 80-person division of software engineers. Lead by example.