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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. Leave a Comment Previous post: How To Start Fresh In 2011. So what the store was really saying to me was, “NO! Bad Customer! You must play by our rules! Smile or Die!

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Why Tesco’s Strengths Are No Longer Good Enough

Harvard Business Review

If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. Ethics Global business Retail' Everyone shops at Aldi.

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The Big Picture of Business – The Statistics Tree: Understanding Figures and What They Symbolize, Relating Directly to Your Business Success

Strategy Driven

According to research conducted by the Ethics Resource Center: Employees of organizations steal 10 times more than do shoplifters. Employee theft and shoplifting accounting for 15% of the retail cost of merchandise. In 2011, the Department of Commerce estimated that there were 27.5 35% of employees steal from the company.