Why is it so darn easy to say NO?
Women on Business
DECEMBER 7, 2010
What if service people were given incentives for the “yes” answers they gave to customers and were docked pay for their “no” answers? Yes, I will talk to my manager and see if we can do that for you.” I guarantee they’d find ways to say “yes” more often. Yes, I can change that for you.” “Yes, Yes, I can add that to your order.”
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