N2Growth Blog

MARCH 23, 2010

In today’s post I’ll address a key metric that all companies should be focused on – Customer Experience Management (CEM)… Before I go any further let’s get the semantical arguments out of the way…Some will claim that a well conceived CRM initiative includes CEM as a subset. You definitely nailed it.

Blog 273

Blog CRM Management Brand 273

Strategy Driven

NOVEMBER 9, 2011

The Zigzag Principle : The Goal Setting Strategy that will Revolutionize Your Business and Your Life by Rich Christiansen Have you ever set your sights on the top of a mountain and then started your ascent by heading straight through the trees and up the sheer cliffs? In other words, these projects had no guardrails.

Project 50

Project Wilde Entrepreneur Goal 50

Strategy Driven

JUNE 17, 2011

Win the hearts and minds of individuals, so they share and work toward your organization’s goals. Copyright 2007-2011 by StrategyDriven, Inc. Improve communication at all levels. Make critical decisions faster, with deeper buy-in from stakeholders. Today’s call is even more urgent. No one has a crystal ball. All rights reserved.

Learning-by-Doing 62

Learning-by-Doing Industry Follow-up Skills 62

Harvard Business Review

OCTOBER 25, 2016

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth. Tie Your Goals to Hard Numbers.

Agility 8

Agility Innovation Metrics Middle Management 8

Strategy Driven

JUNE 20, 2011

Why do so many talented, well-led teams, enterprises, and organizations – many of them with clear, reasonable goals – fail to win victories that should have been easily within their grasps? Setting impossible goals. The right metrics will serve you in enormously useful ways. Failing to measure what matters.

Team 50

Team Leadership Venture Capitalist Objective 50

N2Growth Blog

NOVEMBER 23, 2010

Case in point is Wal-Mart CEO, Lee Scott, who is so concerned with diversity mandates that Wal-Mart officers are held financially accountable by tying officer incentive bonuses to achieving diversity goals. Interesting points about the metrics involved – good feedback for women leaderhsip bloggers. Personally, I am not affronted.

Diversity 296

Diversity Blog Leadership Learning-by-Doing 296

CO2

JUNE 29, 2010

Evolutionary psychology also rightly points out that leaders and followers can often have quite different goals and agendas. It is very important for leaders wanting to create Self-Starters to articulate a clear vision, values and set of goals for their teams, as this type operates by seeking forgiveness rather than permission.

Executive Coaching 129

Executive Coaching Execution Blog Self-aware 129

Harvard Business Review

JUNE 25, 2014

They are starting an estimated 1,288 companies each day, up from 602 in 2011-12. The women who make it to leadership roles perform better than their male peers , by several metrics. Evaluate men and women up for promotion on the same metrics, rather than judging the men on potential and the women on experience.

Middle Management 12

Middle Management Metrics Entrepreneur Consultative 12

Harvard Business Review

DECEMBER 9, 2015

Once you know that zero is the goal, you will realize that achieving it is unlikely in your current system. Define the goal. There should be a balance of safety and quality metrics as well as financial. Instead, it trained the clinic’s frontline workers to use a “plan, do, study, act” (PDSA) approach to do it.

Health Care 8

Health Care Benchmarking Process Operations 8

Harvard Business Review

MAY 11, 2012

I read through all the lessons meant to make me a better, less cognitively biased forecaster, and started placing bets (using play money) on whether, say Muqtada al-Sadr would formally withdraw support for the current Iraqi government of Nouri al-Maliki by 30 September 2011. I paid pretty close attention in the first few months, and did okay.

How To 10

How To Politics Metrics Follow-up 10

Harvard Business Review

FEBRUARY 16, 2018

“Who might be threatened by your plans, and how can you bring them over to your side?” “I wanted to learn: What are their goals? With Jeff Wald, the president and COO, an analytic thinker, she started with the metrics. “War-game the situation,” she says. Give people what they want.

Influence 20

Influence How To Case Study Learning-by-Doing 20

Harvard Business Review

MARCH 26, 2013

In our opinion, every employee contributes to sales, so we pay everyone based on company revenues, instead of using a more traditional bonus or profit-sharing plan. Consider the advantages of this compensation plan: • Every employee is inherently motivated to help the company focus on creating revenue. • One-third goes to the company.

Motivation 8

Motivation Planning Company Metrics 8

Terry Starbucker

JANUARY 3, 2010

Study Up – Make sure you take the time to study the details of your business or project plan for the year ahead. Put The Right Team On The Field - Take stock of your team and their strengths and weaknesses, and ask a few hard questions: Is everyone committed to the new year and the new plan? THEN , dive in.

Leadership 418

Leadership Ethics Course Learning-by-Doing 418

Harvard Business Review

DECEMBER 20, 2011

Increased demand for transparency and its close partners, (a) the quest to define and develop useful sustainability metrics and (b) the growing sustainability data explosion. These drivers underpin a number of stories from 2011, but a few new themes came out as well. Was a year like 2011 possible in a world without climate change?

Supply Chain 15

Supply Chain Apparel P&L Long-term 15

Strategy Driven

DECEMBER 15, 2010

What’s optimal for you – with your goals and values – could very well be suboptimal for the next person. Within this framework the purpose is to maximize or minimize, as appropriate, the performance metric in the objective by assigning values to the decision variables that satisfy the constraints.

Resources 50

Resources Process Constraint Objective 50

QAspire

AUGUST 3, 2010

Whether manufacturing or knowledge industry, primary goal of business is to generate value. However, planning for and managing these invisibles makes all the difference in an organization’s performance – more so in service and knowledge oriented world. It can be seen when it happens, but cannot be predicted/confirmed via a metric.

Deming 158

Deming Quality Blog Directory 158

QAspire

JANUARY 8, 2010

Quantitative: My goal is to have 500+ LinkedIn connections by end of February. By the second day I had to get away from these folks because the conversations kept coming back to “how am I ever going to be able to meet my metrics?&#. I went back to my action plans and further tweaked the goals. And they did!

Compliance 84

Compliance Quality Metrics Blog 84

Harvard Business Review

JUNE 21, 2017

We decided to create a direct-to-patient initiative using Collective Impact, a framework for tackling social issues first articulated , in 2011, by John Kania and Mark Kramer. As the initiative got under way, everyone quickly realized the value of a patient engagement scorecard and agreed to track 13 metrics across the five organizations.

Metrics 8

Metrics Health Care Learning-by-Doing Education 8

Harvard Business Review

DECEMBER 20, 2010

Smart companies like Hitachi are trying to find solutions, such as its new plan to develop rare earth recycling technologies. In February, Wal-Mart said it would eliminate 20 million metric tons of GHG emissions from its supply chain. Big goals were back. Looking Forward to 2011. China, China, China. Go military green!

Supply Chain 15

Supply Chain Retail Globalization Price 15

Harvard Business Review

JUNE 18, 2018

And in 2011, Nathaniel Foote and Russ Eisenstat proposed a “better way to manage in the 21st century.” ” Eric Reynolds, CMO of Clorox, also sees purpose enhancing planning as a construct for decision-making. “We start with purpose, to transform healthcare, then we map that purpose to goals and metrics.

Marketing 12

Marketing Porter Metrics Brand 12

Harvard Business Review

JUNE 5, 2013

The employment-to-population ratio — the simplest of job-market metrics — shows a sharp drop for men in particular in the last recession. percentage in 2011: 21.9). If your goal is reaching the top, the path nowadays is anything but straight and narrow. Career planning Economy Job search'

Organization 8

Organization Trends Long-term Bottom-up 8

The Empowered Buisness

NOVEMBER 29, 2013

EXECUTING YOUR PLAN & ACHIEVING RESULTS. Execution: The Discipline of Getting Things Done (2011 edition). Fast Growth Goal Achievement Leadership Development Leadership Performance Mindset Motivation Organizational Transformation' Unconventional wisdom for unconventional times.

Books 113

Books Leadership Open-book Learning-by-Doing 113

Strategy Driven

SEPTEMBER 9, 2011

Many people do not typically think of metrics and accounting as roadblocks to innovation, yet you call these out as potential problem areas. Many conventional metrics we use to estimate value are based on faulty assumptions. That’s a harder business model to sustain than installing an ERP (enterprise resource planning) system.

Innovation 50

Innovation NPV Business Model Constraint 50