Six Disciplines

NOVEMBER 1, 2011

External Resources On Managing Processes. Harvard Business Review). Business Process Management articles (BPM Institute) (Oct 2011). RESULTS FROM LAST MONTH'S QUICKSTUDY SURVEY : Process Innovation. How well your organization manages risk has a profound effect on how consistent and predictable your results will be.

Newsletter 82

Newsletter Process Execution Strategy 82

Harvard Business Review

OCTOBER 25, 2016

In 2011 Avaya had a major likability problem, and the according market performance you would expect. Avaya’s 2011 Net Promoter Score (NPS) was in the 20s (on a scale of -100 to +100), suggesting that it would have a hard time keeping the customers it had, let alone grow on word of mouth.

Agility 8

Agility Innovation Metrics Middle Management 8

Harvard Business Review

OCTOBER 12, 2011

One of the most recent and most trenchant critiques comes from Roger Martin , dean of the Rotman School of Management at the University of Toronto, in his book Fixing the Game (Harvard Business Review Press 2011). And, of course, Steve Jobs.

Short-term 14

Short-term Rogers Long-term Price 14

Harvard Business Review

JUNE 5, 2014

” Policies such as the new EPA proposal, which would establish firm limits on carbon pollution from power plants, will only help accelerate these much-needed market innovations. All told, they slashed carbon pollution from electricity by 20% from 2005-2011, led by Washington, which saw a 46% reduction during that period.

Power 8

Power Planning Proposal Energy 8

Harvard Business Review

MAY 15, 2013

Trust reached an all-time low of 24 percent in 2011, down from 69 percent in 2008.". As a result, institutions in the financial services sector risk losing their license to operate — the permission to conduct business granted by customers, partners, and government.

Banking 8

Banking Licensing Finance Insurance 8

Harvard Business Review

OCTOBER 21, 2016

” Improving risk management. Climate change, water scarcity, and poor labor conditions in much of the world increase the risk. Flooding in 2011 in Thailand, harmed 160 companies in the textile industry and halted nearly a quarter of the country’s garment production, increasing global prices by 28%.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

MARCH 5, 2012

Data from the Center for Talent Innovation (CTI) shows that the vast majority of college graduates want to amplify their commitment to good causes through their employer. Originally offered to just a few departments, the program is now company-wide, with more than half of all employees participating in 2011.

Participative 14

Participative Library Entrepreneur Survey 14