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Homeless, Not Helpless: Entrepreneurship in Unlikely Places | In the.

In the CEO Afterlife

Leadership. by John • November 13, 2011 • Branding , Life , Marketing • 5 Comments. Beneath the pier and within reach of your coins from above are 5 picnic blankets spread six-feet apart, each with novel merchandising themes to entice charitable currency. November 14, 2011 at 8:59 am. Leadership.

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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. Leave a Comment Previous post: How To Start Fresh In 2011. So what the store was really saying to me was, “NO! Bad Customer! You must play by our rules! Smile or Die!

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Performance Measurement

Strategy Driven

Pharmaceutical companies have long needed deep scientific-innovation leadership capabilities but relatively few general managers. Retailers historically need trained stored managers, a few great merchandisers, and, in most cases, store staff with a customer service orientation. Copyright (c) 2011. About the Authors.

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With Ron Johnson Out, What Should J.C. Penney Do Now?

Harvard Business Review

Just as important, Johnson was trying to significantly change the retailer''s merchandise offerings and hence, its customer base. As a result, old customers weren''t coming in (no coupons, changing merchandise) nor were new ones (not enough critical merchandise mass to attract target new customers). So now what should J.C.

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Fast Friday with Tony Hsieh, CEO of Zappos.com (and P. Diddy.

Roundtable Talk

Leadership and Sustainability: voice your opinion → Fast Friday with Tony Hsieh, CEO of Zappos.com (and P. Under this direction, Zappos.com has grown from nothing to over $1 billion in grow merchandise. And, really, isn’t inspiring others one of the greatest opportunities that the choice of leadership presents?

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Know When to Kill Your Brand

Harvard Business Review

The owners of Service Merchandise and Woolworth’s have both benefitted from this line of thinking. Service Merchandise had risen to prominence during an era when catalog showrooms played an important role in making housewares, electronics, and other goods accessible to mainstream America.

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Why Tesco’s Strengths Are No Longer Good Enough

Harvard Business Review

If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. Whether they can do it this time depends on the strength of their leadership.

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