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Do You Deliver Good Or Bad Customer Service? | Rich Gee Group

Rich Gee Group

I wanted my money back – I had the receipt, I had the merchandise in perfect condition, and virtually everything in the store was on sale at that time. So I put on my best Rich Gee smile and politely asked for the manager. Leave a Comment Previous post: How To Start Fresh In 2011. Bad Customer! Smile or Die!

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Mentally Challenged - Was It Bad Hardware, Bad Software or Bad Data?

Building Personal Strength

She asked the cashier to remove $10 worth of merchandise. Ultimately, the store manager came over and wheeled her away with all her groceries to resolve her problem away from the checkout line. Copyright 2011. That's when the woman turned around and looked at me in shock. Apparently she hadn't paid yet. Meredith M. Coates, Ph.D.,

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Resolution 2011: Make Your Strategy Coherent

Harvard Business Review

The big question for many leaders as they look toward 2011 is: "How can my company be one of them?". Such capabilities could be rapid-cycle product development, point of sale merchandising, large-scale fabrication, and so on. Paul Leinwand is a Partner in Booz & Company's global consumer, media, and retail practice.

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Performance Measurement

Strategy Driven

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Examines ways to maintain and grow value through mergers, acquisitions, and portfolio management.

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Fast Friday with Tony Hsieh, CEO of Zappos.com (and P. Diddy.

Roundtable Talk

Under this direction, Zappos.com has grown from nothing to over $1 billion in grow merchandise. From my perspective, chasing the dream not the paper is applicable whether you’re running a business or managing your career. Happy leading! Bookmark the permalink.

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Know When to Kill Your Brand

Harvard Business Review

’” Purpose might have informed the management of two failed brands – Blockbuster and Radio Shack — differently. Because Blockbuster could no longer deliver on its purpose in a relevant way, its managers should have euthanized that brand long before it drained shareholder value and became the butt of jokes.

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How Retailers Can Appeal to Lower-Income Shoppers

Harvard Business Review

Retailers face several challenges as they enter the 2011 holiday season. Is the category a hedge, an investment with a greater benefit payoff or a cost to be managed? If it is a cost to be managed, then retailers must assess if the shopper is managing cost at a total level (e.g., Unemployment remains high.

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