CO2

JULY 6, 2010

It has been judged by reviewers around the world to be the best smartphone ever, and users have told us that they love it. As a reminder, if you are not fully satisfied, you can return your undamaged iPhone to any Apple Retail Store or the online Apple Store within 30 days of purchase for a full refund.

Letter 74

Letter Blog Executive Coaching Strategic Planning 74

Strategy Driven

NOVEMBER 2, 2015

Based on thousands of years of practice, mindfulness techniques enable people to manage their attention, improve their awareness, and sharpen their focus and clarity. She has managed teams of more than 100 people and budgets of over $60M. Notes : Harvard Business Review, “Beware the Busy Manager,” February 2002.

Productivity 50

Productivity Products Strategy Covey 50

Harvard Business Review

DECEMBER 27, 2011

As 2011 comes to a close, the editors of HBR.org are taking a look back at the most popular blog posts of the year to find out what most preoccupied you, our readers. HBR's 11 Most Popular Blog Posts of 2011. Better Time Management Is Not the Answer. Management is chaotic by nature. by Heidi Grant Halvorson.

Blog 16

Blog Silverman Govindarajan Letter 16

Harvard Business Review

JANUARY 3, 2011

The big question for many leaders as they look toward 2011 is: "How can my company be one of them?". Paul Leinwand is a Partner in Booz & Company's global consumer, media, and retail practice. Cesare Mainardi is Managing Director of Booz & Company's North American business and is a member of the firm's Executive Committee.

Strategy 15

Strategy Fixed Assets Competitive Advantage Long-term 15

Strategy Driven

NOVEMBER 11, 2011

Finance Without Fear : A Guide to Creating and Managing a Profitable Business by William S. Hettinger and John Dolan-Heitlinger Finance Without Fear should be read by anyone starting or managing a business. The easy-to-read style helps remove the fear of finance for the entrepreneur, the small business owner, and the manager.

Finance 50

Finance Uncertainty Case Study Competitive Advantage 50

Strategy Driven

JULY 13, 2011

While you can find numerous books focused on the topic of corporate finance, few offer the type of information managers need to help them make important decisions day in and day out. Examines ways to maintain and grow value through mergers, acquisitions, and portfolio management.

ROIC 62

ROIC Balanced Scorecard Metrics McKinsey 62

Harvard Business Review

DECEMBER 29, 2011

Our most-read slideshow in 2011 was " Difficult Conversations: Nine Common Mistakes." Every December, we collect our favorite management insights from each interviewee into this slideshow. How Retailers Are Reinventing Shopping. Well, a girl can dream.). The Trouble with Salespeople. Video interview. The Tanning of America.

Video 14

Video Porter Charisma Customer Loyalty 14

Harvard Business Review

APRIL 19, 2017

Ask any sports fan about their favorite team and they will usually spend half the time either cursing or extolling the manager. Apparently, the manager is responsible for every loss, and perhaps even the occasional victory. On the other hand, many people have an ingrained cynicism about the latest management thinking.

Skills 12

Skills Management Succession Bottom-up 12

Harvard Business Review

MARCH 2, 2011

Marakon , which put value-based management at the core of its strategy concentration, is essentially defunct. Walter Kiechel III is the former Editorial Director of Harvard Business Publishing, former Managing Editor at Fortune magazine, and author of The Lords of Strategy: The Secret Intellectual History of the New Corporate World.

Consultative 15

Consultative Strategy McKinsey Porter 15

Strategy Driven

MARCH 21, 2011

For well over a century managers have achieved increasing productivity on ever larger scales by dividing and subdividing work into smaller and smaller units. Copyright 2007-2011 by StrategyDriven, Inc. It may take thirty days to fill a customer order, but only three of those days involve real work. All rights reserved.

Hammer 50

Hammer Chief Executive Officer Metrics Process 50

Harvard Business Review

AUGUST 1, 2011

We're delighted to announce the finalists for the Management 2.0 They represent multibillion-dollar global companies, government agencies, software companies, cement makers, eyeglass manufacturers, retailers, insurance providers, and tomato processors. Everyone Innovates Every Day — Collaborative Idea Management at Ericsson.

Management 14

Management Innovation Storytelling Bottom-up 14

Harvard Business Review

AUGUST 23, 2011

All the world's apparel manufacturers and retailers have joined the race to clothe China. Meanwhile, the number of people agreeing with the statement "I build my wardrobe around different occasions and needs" rose from 36% in 2010 to 45% in 2011. Apparel retailers in China face three challenges: Geographic.

Apparel 13

Apparel Franchising Retail Fashion 13

Harvard Business Review

JUNE 20, 2013

In 2009, two bright, young entrepreneurs in India saw a key pain point with local retailers, who had no ability to engage with their existing customers. This new solution enabled retailers to better understand their customers, track their behavior, and deliver personalized offers based on Capillary''s predictive analytics capability.

Technology 10

Technology Innovation CRM Retail 10

Harvard Business Review

OCTOBER 6, 2014

Troubles at Tesco, the UK’s leading retailer, are mounting. If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. How did this happen?

Retail 11

Retail Merchandising Discount Price 11

Harvard Business Review

JUNE 3, 2013

Our research (discussed in detail in a 2011 Harvard Business Review article one of us coauthored) distinguished between two basic types of acquisitions. But when you buy a company for its promising business model, it''s vital to keep it intact — by running it under a separate management structure.

Advertising 8

Advertising Business Model Audience Retail 8

Harvard Business Review

SEPTEMBER 6, 2011

State after state enacted laws to tax chain retailers , to prohibit price discounting, and to protect small merchants and the wholesalers who served them against the onslaught of the chains. A group called the Anti-Monopoly League, which claimed to represent 80,000 independent merchants, announced its intention to drive chain retailers out.

Retail 10

Retail P&L Price Advertising 10

Harvard Business Review

DECEMBER 14, 2018

Writing in the Sloan Management Review, Boston College professor Gerald Kane noted that 87% of executives surveyed indicated that digital technologies will disrupt their industries to a great or moderate extent. As a result, many B2B companies remain stuck in a stalemate. Minimize Pain.

Strategy 10

Strategy B2B Insurance Business Model 10

Harvard Business Review

JULY 24, 2017

On July 1, 2011, the Australian Government amended the Corporations Act introducing the “two-strikes” rule. If this occurs then all directors (except the managing director) must stand for re-election within 90 days. Is it now time to redesign the experiment? If so, how? One approach can be seen playing out in Australia.

Execution 8

Execution Banking CEO Morale 8

Harvard Business Review

APRIL 4, 2014

Retailers such as America’s Best Buy and Germany’s Media Markt also quit China last year while after nine years, Britain’s Tesco concluded that it was unlikely to make a dent on its own in China and entered into a joint venture with a state-owned enterprise, China Resources Enterprise.

Supply Chain 9

Supply Chain Retail Chemicals Marketing 9

Harvard Business Review

SEPTEMBER 20, 2016

Stumpf said in an earlier statement: “We are eliminating product sales goals because we want to make certain our customers have full confidence that our retail bankers are always focused on the best interests of customers.” Sales managers, too, are rewarded for goal achievement, so they put pressure on salespeople to deliver.

Incentives 8

Incentives Banking Ethics Insurance 8

Harvard Business Review

APRIL 4, 2013

And apparently the 130-year-old retailer has become so adept that it’s stopped giving away advice over the phone and started selling data management services under the B2B brand MetaScale. billion drop in revenue leading to losses of $930 million (after 2011’s $1.1 But with a $1.7 billion revenue drop resulted in a $3.1

B2B 8

B2B Maturity Retail Conference 8

Harvard Business Review

APRIL 11, 2013

Penney''s CEO was a catastrophe — an assessment captured in the coverage of his ouster this week: "Former Apple Retail Guru Dumped;" "How Ron Johnson Made JCPenney Even Worse;" and my favorite: "I Am Become Ron Johnson, Destroyer of Worlds." Innovation Leadership Retail' Ron Johnson''s 17-month tenure as J.C. It''s true.

Merchandising 8

Merchandising Retail Gordon Price 8

Harvard Business Review

MARCH 19, 2014

In our research on change agents at the Phoenix Community of FCB Partners , we have found that there are three distinct challenges which require different kinds of change leaders: (1) transformational leaders, (2) innovation instigators, and (3) innovation managers. The Innovation Manager. The Transformational Leader.

Balanced Scorecard 8

Balanced Scorecard Innovation Globalization Micromanagement 8

Harvard Business Review

SEPTEMBER 25, 2012

The managing director needs to know when and where we're launching. These were exciting times for their employer, the German automaker Vado, as it moved into the rapidly expanding e-bike industry, but Stefanie, the manager of the new e-bike unit, was feeling the weight of the decisions she faced. "I I can't wait any longer. More >>.

Cost 8

Cost Marketing Management Sample 8

Harvard Business Review

JULY 17, 2015

’” Purpose might have informed the management of two failed brands – Blockbuster and Radio Shack — differently. Because Blockbuster could no longer deliver on its purpose in a relevant way, its managers should have euthanized that brand long before it drained shareholder value and became the butt of jokes.

Brand 8

Brand Merchandising Retail Real Estate 8

Harvard Business Review

MAY 8, 2017

Some companies that made the list were obvious choices; for example, the biggest online retailer now gets most of its profit from cloud services (Amazon). We see an interesting pattern across the professionally managed companies, those whose CEOs were hired by the board. These CEOs are what we call “insider outsiders.”

Franchising 15

Franchising CEO Business Model Strategy 15

Harvard Business Review

SEPTEMBER 28, 2015

While strong reviews fueled consumer interest, credit should also be given to Apple’s new iPhone Upgrade Purchase Plan. These closely watched “opening weekend” sales jumped to 4 million in 2011 and climbed to 10 million last year. But every manager can learn from Apple’s success.

Planning 8

Planning Wireless Price Discount 8

Harvard Business Review

OCTOBER 11, 2011

And Apple's share performance skyrocketed between the time we compiled the data and when he stepped down on August 24, 2011. Jobs' final scorecard for his entire tenure from 1997 to 2011 is: Country-adjusted total shareholder return: 6,682%. Adjusted for share issues, repurchase, and dividends (excluding for 2011).

CEO 13

CEO Collins Long-term Analysis 13

Harvard Business Review

DECEMBER 16, 2016

Back in 2011, the McKinsey Global Institute published a report on the transformational potential of big data—and it would take a supercomputer to process all of the articles that have appeared since then urging companies to get on board before some digital disruptor renders them obsolete.

Industry 8

Industry McKinsey Early Adopters Rate of Return 8

Harvard Business Review

SEPTEMBER 9, 2015

The bullwhip effect is the amplified response to demand signals as one moves “upstream” in the supply chain: from retailers to manufacturers to suppliers to commodity providers. Here’s a hypothetical illustration of the bullwhip effect: A retailer might experience an X% drop in sales owing to some external event.

Supply Chain 8

Supply Chain Retail Crisis Operations 8

Harvard Business Review

NOVEMBER 6, 2018

“Meaning is the new money, an HBR article argued in 2011. Organizations can encourage managers to talk with their direct reports about what aspects of work they find meaningful, and get managers to share their perspectives with employees, too. increase in annual operating profits. increase in annual operating profits.

Creativity 15

Creativity Report Conference Mentor 15

Harvard Business Review

APRIL 29, 2013

Every new market I look at seems to have an Amazon-style copycat — a website that looks, functions, and sells products a lot like a well-known online retailer. E-retailers in these emerging markets are today confronting a number of fundamental issues, a large one being trust. Entrepreneurship Global business Retail COD'

Globalization 8

Globalization First-mover Advantage Retail Business Model 8

Harvard Business Review

OCTOBER 6, 2016

Former employees have alleged a “soul-crushing” culture of fear and daily intimidation by managers, where they were pressured to reach extreme sales goals, some by breaking the law. The bank has since fired 5,300 employees for the illegal behavior and eliminated retail bank sales goals entirely.

Banking 10

Banking Committee Leadership Ethics 10

Harvard Business Review

APRIL 4, 2014

The tales of two companies, cell phone accessories retailer Cellairis and skin care products maker Rodan + Fields, illustrate the dangers of top-level strategic tinkering. They had the epiphany that they could use cheap retail space – the carts that sit in the middle of shopping malls – to sell mobile phone accessories, mostly cases.

Strategy 8

Strategy Wireless Company Retail 8

Harvard Business Review

MARCH 29, 2012

A 2011 IBM study of over 3,000 CIOs revealed that CIO-CEO alignment is stronger than ever, with traditional companies aggressively investing in technology innovation. Big-box retailers, like Best Buy, now have large, fast growing e-commerce businesses. A few years ago, community managers did not exist.

Technology 14

Technology Venture Capitalist CIO ROI 14

Harvard Business Review

APRIL 18, 2014

The malfunction caused major delays shipping toys to retailers. Not surprisingly, many of those retailers refused to pay when the toys finally did arrive, too late for the holiday season. BlueArc’s devices were high-end, but its management believed it needed a mid-priced product to get it through the recession.

CFO 8

CFO Venture Funding IPO Retail 8

Harvard Business Review

FEBRUARY 14, 2012

Bank of America recently considered a $5 fee for customers to get their own money via their debit card because they have to find a way to fund all those retail storefronts. Case in point: Gap missed many of its performance numbers in 2011 by believing that their only interaction with their customers happened at the cash register.

Banking 16

Banking Business Model Supply Chain Mass Marketing 16