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What to Do When an Online Community Starts to Fail

Harvard Business Review

As the HBS case study on Yelp details, the company’s early success was based in part on the creation of the “Elite Squad,” a user group in the “low thousands” whose active participation was rewarded by invitation to parties in their cities. Some Community Turnover Is a Good Thing.

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Make Your Work Resolutions Stick

Harvard Business Review

If, for instance, your goal is to reduce your micro-managerial tendencies, explain to your team that you will be delegating more often. Case study #1: Create a detailed strategy and enlist support. He reviewed and edited drafts and offered feedback. ” Case study #2: Break big goals up into small action items.

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