Remove 2012 Remove Charisma Remove Covey Remove Customer Loyalty
article thumbnail

Customer Loyalty – Marrying Ease With Humanity

Tanveer Naseer

If, heaven forbid, your company is difficult to do business with or if you require your customers to exert substantial effort, those customers have a world wide web of other options and the ability to expeditiously write scathing online reviews. But wait, didn’t I suggest that customer loyalty involves a marriage of some sort?