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Why Understanding Gen Z Is Your Leadership’s Next Big Step

Lead from Within

Understanding and adapting to the unique characteristics of each generation is a crucial aspect of effective leadership. These digital natives, born between 1997 and 2012, are poised to make a significant impact on the workplace. As we navigate the ever-changing evolution of the workforce, the spotlight is now on Generation Z.

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Success Begins with Quality Customer Service

Chart Your Course

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. Speed Versus Quality. BoldChat, Olark , and LiveZilla are just a few options to consider to bring live chat to your website.

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April 2012 Carnival of Leadership Development: Earth Day Edition

QAspire

Welcome to the April 1st 2012 Carnival of Leadership Development. I’d like to dedicate this edition of Carnival to Earth Day 2012 , celebrated every year on 22nd April as a movement to protect the beautiful planet we all have inherited. Jesse Lyn Stoner outlines 5 Important Leadership Lessons You Learned in Kindergarten.

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The Widening Gap Between Leaders and Up-and-coming Leaders…and What to Do About It

Great Leadership By Dan

What’s needed to overcome what I call the “leadership crisis,” is not new technology or massive staffing changes. What’s needed is a shift in focus towards recognizing, supporting and developing leaders who possess both a strong “inner-core” of character and conviction and “outer-core” of leadership capability.

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How Employee Feedback May Have Prevented Deadly Meningitis Outbreak

Great Leadership By Dan

While it is the only location implicated in the widespread contamination in 2012, ex-employees of Ameridose, a drug-manufacturing organization that has some of the same owners of the NECC, have come forward with some shocking claims. And 37 people would still be alive.

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9 Lessons from Henry Ford’s $5 Day Decision

Leading Blog

And as assembly-line technology improved, so too did its speed, which soon became a source of great stress. That’s why Fortune ’s editors named it as the ultimate in their 2012 book The Greatest Business Decisions of All Time. Even early in his career, he possessed those qualities, and his reputation only grew throughout his lifetime.

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Leading HR: Harnessing Social Power

LDRLB

Millennials utilize technology with ease, and regularly engage and connect with their social networks. Thirty Percent of Millennials write openly about themselves online (Accenture, 2010), and I suspect that percentage is higher in 2012 than it was in 2010. The technology is a means to connect to them, not the actual connection itself.

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