Harvard Business Review

FEBRUARY 16, 2015

In 2012, for instance, shareholders said no to almost $15 million in compensation for Vikram Pandit at Citigroup and to almost $6 million for Fernando Aguirre at Chiquita Brands. And if this second resolution is passed, all directors (except the managing director) must stand for re-election within 90 days.

CEO 8

CEO Proposal Policies Report 8

In the CEO Afterlife

APRIL 26, 2012

(First published in Forbes.com, April 20, 2012) Two years have now passed since the explosion at BP ’s deep-water rig in the Gulf of Mexico. The available avenues are advertising, the press, and social media. A very capable BP social media manager is doing a commendable job of delivering on the company’s “update” promise.

Press Release 131

Press Release Reputation Tourism Advertising 131

Harvard Business Review

OCTOBER 26, 2012

However, our online behaviors are now also of interest to recruiters and employers, who are desperately trying to translate them into "digital reputations" and use them to find talent online. Indeed, 1 in 6 job seekers credits social media with helping them find a better job.

Reputation 11

Reputation Hotels Media Advertising 11

Harvard Business Review

MAY 31, 2012

In the wake of its significant trading losses (now reportedly rising from $2 to $3 billion or more), JP Morgan can win back some of its lost reputation by transparently holding those responsible to account. Drew quickly retired after the losses, and Iksil and Macris are, according to news reports, leaving the bank.

CIO 8

CIO Committee Risk Management Banking 8

Harvard Business Review

DECEMBER 6, 2016

In 2012, Cabot became a certified B Corp. B Corp certification encouraged more “whole-systems thinking” around our social and environmental practices, which led Cabot to develop even more robust customer and consumer programs, cut operating costs, and strengthen our brand reputation as a sustainability-minded company.

Cooper 8

Cooper Benchmarking Reputation Brand 8

Harvard Business Review

JULY 16, 2012

The problem with many of the other current rankings is that they are heavily influenced by company reputation and media coverage. We track shareholder returns and market capitalization changes from the first day the leader took the helm to the last (or until March 31 2012 if still in office).

Long-term 12

Long-term Short-term Globalization Reputation 12

Harvard Business Review

SEPTEMBER 13, 2017

The government agricultural agency teamed up with NGOs to work with ranchers on sustainable agriculture practices, which focused on no deforestation, more cattle per hectare, reforestation, managing water, biodiversity, soil conservation, reducing waste, and helping to improve the welfare of workers and animals.

Supply Chain 8

Supply Chain Net Present Value Retail Cost of Capital 8

Harvard Business Review

APRIL 18, 2013

And so often when someone is talking about one of the three on social media, at least one or both of the other are mentioned. To get a sense of the scale of the conversation that these women have launched, we monitored the billions of conversations that occur in real-time on social media through the NetBase platform.

Cost 8

Cost Brand Media COO 8

Harvard Business Review

JUNE 20, 2014

When Deborah DiSanzo took over as CEO of Philips Healthcare in May 2012, she knew that engineering would continue to drive innovation. When making a purchase decision, customers use an average of six different channels, which are often managed by different parts of the organization. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8

Strategy Driven

JUNE 22, 2012

Their words overstate, get into the media and are accepted by audiences as fact. My analysis: Productivity software does no good unless one commits to change, alters behavioral traits and commits to time management. Many managers have poor people skills, as well as poor verbal-written communications skills.

Brand 50

Brand Analysis Advertising Software 50

Harvard Business Review

MARCH 26, 2015

But in the aftermath of the financial crisis, risk managers have become increasingly involved in business strategy and decisions. After the recession, for instance, one large lender made a practice of looking for “rehab” customers whose credit suffered in the downturn but who had since managed to achieve more stable incomes.

Credit Scoring 8

Credit Scoring Risk Management Finance Marketing 8

Harvard Business Review

SEPTEMBER 21, 2012

In more and more companies today, leaders manage their communication efforts in a way that calls to mind ordinary, person-to-person conversation. Think of Franklin Roosevelt, who became famous for his radio-based " fireside chats ," or Ronald Reagan, whose easy-going style earned him a reputation as " the Great Communicator.")

Operations 15

Operations Media Long-term Open-book 15

Strategy Driven

JUNE 11, 2012

What standards are you setting and who are the people involved in setting those standard – not just in your company, but also in the mind of your customer and in the reputation of your business in your community and in your industry? Reputation trumps price. Your reputation stems from what others think about you and say about you.

Customer Loyalty 72

Customer Loyalty Loyalty Reputation Seminar 72

Harvard Business Review

OCTOBER 4, 2012

As I learned during the 2012 Hispanic Voice Town Hall Tour my organization held earlier this year, Hispanics are a high-touch community and this level of interaction goes a long way toward earning trust and loyalty. And it certainly doesn't help matters when Hispanic leadership voices are lacking in the mainstream national media.

Policies 15

Policies Short-term Diversity Education 15

Harvard Business Review

OCTOBER 30, 2015

These risks extend to a company’s reputation, its employee relations, its customer and shareholder relationships, its legal footing, and attainment of its business strategies. million in the 2006 off-year cycle to more than $300 million in the 2012 presidential cycle. Consider what Aetna faced in 2012. million to the U.S.

Politics 8

Politics Committee CPA Policies 8

Harvard Business Review

OCTOBER 4, 2012

As I learned during the 2012 Hispanic Voice Town Hall Tour my organization held earlier this year, Hispanics are a high-touch community and this level of interaction goes a long way toward earning trust and loyalty. And it certainly doesn't help matters when Hispanic leadership voices are lacking in the mainstream national media.

Policies 8

Policies Short-term Diversity Education 8