Harvard Business Review

DECEMBER 20, 2011

Doug Rauch, the former president of Trader Joe's, visited my Service Operations class at MIT last week. They also have high profits, low prices for their industry, excellent operational metrics, and a reputation for great customer service. This post is part of the HBR Forum, The Future of Retail.

Retail 15

Retail Human Capital Operations Class 15

Harvard Business Review

MAY 31, 2012

In the wake of its significant trading losses (now reportedly rising from $2 to $3 billion or more), JP Morgan can win back some of its lost reputation by transparently holding those responsible to account. Instead, the problems here involve, at a minimum, outsized losses and material harm to reputation.

CIO 8

CIO Committee Risk Management Banking 8

Harvard Business Review

MARCH 30, 2016

One big problem is CSR departments lack the participation of big-spending commercial functions and the input of managers on the ground who better understand the local context. Their programs focus on limiting the downside of reputational damage, not on the commercial upside of better stakeholder engagement.

Company 8

Company McKinsey Short-term Long-term 8

Harvard Business Review

MARCH 29, 2016

In medicine we’ve long operated under the mantra “doctor knows best.” Safeguarding one’s reputation comes down to avoiding embarrassment on the Internet. Owning your reputation. From 2012 to 2015, premiums have grown 52% slower than revenue billed by our growing ranks of outpatient physicians.

Review 8

Review Health Care Quality Cost 8

Harvard Business Review

JUNE 24, 2013

having sacrificed customer intimacy for increased operational excellence gains through widespread cost cutting, are well documented. Organizations worry about fine-tuning their operations to handle the typical situations. The danger is that their management approaches cannot sense or respond to shocks. Not anymore.".

Organization 8

Organization Supply Chain Customer Intimacy Stress 8

Harvard Business Review

SEPTEMBER 13, 2017

For slaughterhouses and retailers (Brazilian operations), we also projected positive benefits: $20 million to $120 million (0.01% to 0.1% These and other benefits translate into better cost management, agricultural innovation, and increased land productivity and quality. of revenues) and $13 million to $62 million (0.01% to 0.7%

Supply Chain 8

Supply Chain Net Present Value Retail Cost of Capital 8

Harvard Business Review

JUNE 7, 2016

Operations in a Connected World. By offering services to help expand the longevity of their products, they’re promising quality and durability to consumers and receiving the reputational gains for being environmental friendly. Insight Center. Sponsored by Accenture. The technologies and processes that are transforming companies.

Company 8

Company Apparel Incentives Retail 8

Harvard Business Review

OCTOBER 21, 2016

These require sophisticated, sustainability-based management. This can disrupt a firm’s ability to operate on schedule and budget. ” Improving risk management. ” Improving risk management. On the contrary, academic research and business experience point to quite the opposite.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

JANUARY 29, 2015

It made a massive investment (more than $1 billion) to build a software “ Center of Excellence ” in San Ramon, California to manage the data explosion created by the increasing intelligence of its industrial machines. GE started on one floor of a large office building in 2012 and has grown to take over all five floors.

Software 8

Software Six Sigma Insourcing P&L 8

Harvard Business Review

OCTOBER 26, 2012

However, our online behaviors are now also of interest to recruiters and employers, who are desperately trying to translate them into "digital reputations" and use them to find talent online. According to a 2012 survey by Jobsite, 54% of recruiters use Twitter, 66% Facebook, and a whopping 97% LinkedIn, as recruitment tools.

Reputation 9

Reputation Hotels Media Advertising 9

Strategy Driven

JUNE 22, 2012

My analysis: Productivity software does no good unless one commits to change, alters behavioral traits and commits to time management. Many managers have poor people skills, as well as poor verbal-written communications skills. Nothing – not even reputable films – should be judged only by fickle box office ratings.

Brand 50

Brand Analysis Advertising Software 50

Harvard Business Review

MAY 10, 2016

Such rules rest on the premise that if we can just structure the board properly, management misconduct can largely be prevented. GE states, “The primary role of GE’s Board of Directors is to oversee how management serves the interests of shareowners and other stakeholders.”

Company 8

Company Committee CEO Chemicals 8

Harvard Business Review

OCTOBER 27, 2014

billion in 2013, making him the fifth highest-paid fund manager in the land. In 2012 it was $1.9 After using borrowed money in the 1980s and 1990s, then opening up a hedge fund in 2004, he has since 2011 basically just been managing his own money. Icahn won that playground tussle. He’s been winning a lot of them lately.

Hedge 8

Hedge Venture Capitalist Letter Reputation 8

Harvard Business Review

OCTOBER 30, 2015

These risks extend to a company’s reputation, its employee relations, its customer and shareholder relationships, its legal footing, and attainment of its business strategies. million in the 2006 off-year cycle to more than $300 million in the 2012 presidential cycle. Consider what Aetna faced in 2012. million to the U.S.

Politics 8

Politics Committee CPA Policies 8

Harvard Business Review

JUNE 25, 2015

In this era of continuous digital transformation, every manager can benefit from learning a few best practices from the boutique industry of venture capital. Returns are defined by home runs, reputations are defined by singles. In 2012, Tesla had just over $400 million in revenue. That growth can even happen as companies scale.

Execution 8

Execution Venture Capitalist Software CRM 8

Harvard Business Review

FEBRUARY 2, 2012

has a new "white paper" out with the rah rah title, " Financial Services: Safer & Stronger in 2012." I thought about this while listening Tuesday to David Swensen, the legendary manager of Yale University's endowment, arguing that acting as a fiduciary for other people's money and maximizing profits are incompatible activities. "A

Finance 12

Finance Motivation White Paper Banking 12

Harvard Business Review

SEPTEMBER 17, 2013

A 2012 industry survey asked top hospital leaders (CEOs, COOs, and others) what was necessary to improve the patient experience. Councils have assisted with redesigning waiting rooms, providing advice on improving the admission guide, and helping managers better understand communication needs in the hospital.

Health Care 8

Health Care COO Operations Storytelling 8

Harvard Business Review

JUNE 20, 2014

When Deborah DiSanzo took over as CEO of Philips Healthcare in May 2012, she knew that engineering would continue to drive innovation. When making a purchase decision, customers use an average of six different channels, which are often managed by different parts of the organization. Who should lead our transformation?

CEO 8

CEO Marketing Hotels Long-term 8

Harvard Business Review

MARCH 9, 2015

When he managed to beat a reform-minded opponent by just 243 votes (four of which cast by ghost-voters purporting to live at the address of Bauler`s own tavern) he made a declaration that still lives today: “Chicago ain’t ready for reform.” This week, for example, a federal appellate court in Washington, D.C.

Innovation 8

Innovation Technology System Consensus 8

Harvard Business Review

NOVEMBER 4, 2016

Economists, policy makers, executives, educators, the press, and others must become more adept at anger management. Adults in the United States spent, on average, 60 hours watching television news in 2012. Why does all this matter for the purposes of anger management? But only 21% of TV news coverage in the U.S. foreign affairs.

Globalization 8

Globalization Education Policies Survey 8