article thumbnail

Gjis van Wulfen: An interview by Bob Morris

First Friday Book Synopsis

He worked as a marketer in the fast moving consumer goods sector and switched to consulting at Ernst & Young Consulting and Boer & Croon Strategy & Management Group. At the end of 2002 he started his own innovation organization to spread, train and facilitate the FORTH innovation […].

Wilde 75
article thumbnail

The Importance of Workplace Dignity

The Center For Leadership Studies

Training/leadership development practices. Market share. In fact, people who had higher workplace dignity contexts reported a more positive climate for leadership development, had greater options of the available modalities to learn new things and cited effective training to support them as they were growing and developing.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Employee Feedback May Have Prevented Deadly Meningitis Outbreak

Great Leadership By Dan

While it is the only location implicated in the widespread contamination in 2012, ex-employees of Ameridose, a drug-manufacturing organization that has some of the same owners of the NECC, have come forward with some shocking claims. HR can facilitate discussions and task forces for planning and next steps.

Mentor 232
article thumbnail

LeadershipNow 140: December 2011 Compilation

Leading Blog

steveroesler: 6 Important Marketing Trends to Watch in 2012 : The World :: American Express OPEN Forum. TomAsacker: Predictions for 2012 "The more things change, the more they stay the same". ScottEblin: FT offers some sage perspective on why most training doesn't work. Read >> Leaders Are Master Learners by @drbret.

Hamel 256
article thumbnail

4 Keys For Bringing Out The Best From Introverts

Tanveer Naseer

Moore brings his research on introverts and extroverts into the classroom — he includes the topic in his MBA and executive-education courses, as well as in-house corporate training programmes focused on management. Research points out that while nearly half the population is introverted, extroverts hold the majority of leadership roles.

CFO 272
article thumbnail

Success Begins with Quality Customer Service

Chart Your Course

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. Visit our customer service training programs. Communication Articles Customer Service customer service training'

Quality 182
article thumbnail

What’s your proactive marketing approach to loyalty?

Strategy Driven

HERE’S YOUR LESSON: You can invest in some marketing program to reach new people – or you can invest in giving your existing customers the best service possible, and let THEM find new people for you. PREDICTION: I’ll bet the investment in existing customer experience is one-tenth the cost of any marketing program. All rights reserved.

Loyalty 50