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Leadership Is a Contact Sport: Listen

Marshall Goldsmith

It is active and powerful. Good listeners know this. They regard listening as a highly active process. So what do good (active) listeners do? Marshall Goldsmith was selected as one of the 10 Most Influential Management Thinkers in the World by Thinkers50 in both 2011 and 2013.

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Key Leadership Strategies to Identify, Manage, and Prevent Office Idiocy

Strategy Driven

The overarching theme is that when management ignores, tolerates, or even enables office idiocy, the outcome is destined to be a continuation and expansion of these counterproductive antics. Not surprisingly, when managers and leaders act like office idiots, the population of office idiots in their departments tends to increase.

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6 Silent Productivity and Profitability Pitfalls, part 3 of 7

Strategy Driven

We attune ourselves to other people, and together we build competence for speaking, listening, and building trust. This will require a dramatic shift in the way we train our leaders, managers, and team members, but it is the key to inventing new, more powerful futures together. Copyright 2007-2013 by StrategyDriven Enterprises, LLC.

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My Top 10 Leadership Insights For 2015

Tanveer Naseer

Leadership Insight #7 – Our compassion motivates us to listen and learn about what our employees need to be successful [ Share on Twitter ]. Numerous studies have shown that employees have higher expectations of their leaders to not simply be effective at managing tasks, but at developing people.

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How GM Uses Social Media to Improve Cars and Customer Service

Harvard Business Review

social media users actively seek customer service through social media, according to Nielsen and McKinsey Incite , we’ve made getting globally aligned one of GM’s priorities. The CoE has worked with IT and purchasing to procure a global set of tools for social media management, which are also integrated with our CRM systems.

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What Smart Boards Do When Investors Knock

Harvard Business Review

Ackman of Pershing Square Capital Management destroy value at J.C. And what about private-equity partners and sovereign-wealth managers who come on boards of large publicly-traded firms—not as activists but in the wake of taking a stake? Even Microsoft is soon to have a hedge-fund activist, ValueAct Capital Management’s president G.

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Keeping It Professional When You Work in a Family Business

Harvard Business Review

When your manager is also your parent, sibling, or another relative, how do you keep things professional? Actively listen and use a professional tone with one another — that way you don’t make others feel excluded by your closeness or cause unnecessary squabbles when boundaries are breached. It always ends badly.