Harvard Business Review

AUGUST 21, 2015

In 2013, I began reporting on a groundbreaking all-women special operations team made up of the finest, fittest and most driven soldiers chosen from across the Army, Guard, and Reserve. Some of the most tested special operations leaders in the U.S. The shift began in 2010. What made this change possible?

Team 8

Team Operations Agility Metrics 8

Harvard Business Review

FEBRUARY 4, 2015

In 2010, I wrote an HBR article predicting increased interest in supply-chain transparency: firms needed to develop strategies for knowing and explaining where stuff comes from. Across Europe, the 2013 horsemeat scandal generated widespread panic about contaminated meat. Global operations need consistent global standards.

Supply Chain 8

Supply Chain Reputation Brand Operations 8

Harvard Business Review

APRIL 8, 2014

IBM saw these online social systems for investing in new ventures and decided they would like to develop a similar system internally for selecting innovative projects. Given the success of the program in 2013, IBM’s CIO decided to invest $7 million to expand iFundIT in 2014. Decision making Operations'

Software 8

Software CIO Early Adopters Project 8

Harvard Business Review

OCTOBER 19, 2015

Congress, however, wisely left the internet out of that experiment , letting fixed and mobile broadband access markets to develop largely on their own. This has helped contribute to the development of innovative Internet-based businesses , where 11 of the top 15 Internet businesses, most started in the last decade, are U.S.

Price 8

Price How To Policies Report 8

Harvard Business Review

SEPTEMBER 13, 2013

Its top two priorities — a redesign of PBS.org and a new video player — had churned on for two years with little to show except a thick binder of product requirements from key constituents. Our development team went Agile. Within 48 hours, it rose to the top of the most viewed and most shared videos charts on YouTube.

Team 9

Team Metrics KPI Rogers 9

Harvard Business Review

JULY 17, 2015

The first Blockbuster store opened in 1985 and quickly became a popular provider of video games and movies to be used on all the new VCRs people were buying at the time. But as Netflix and online media channels developed, Blockbuster was no longer unique in fulfilling that purpose, and the way it fulfilled it became anachronistic.

Brand 8

Brand Merchandising Retail Real Estate 8

Harvard Business Review

AUGUST 28, 2017

And AI success stories are becoming more numerous and diverse, from Amazon reaping operational efficiencies using its AI-powered Kiva warehouse robots, to GE keeping its industrial equipment running by leveraging AI for predictive maintenance. Investment in AI is growing and is increasingly coming from organizations outside the tech space.

Survey 9

Survey Execution First-mover Advantage Technology 9

Harvard Business Review

JUNE 1, 2016

The company is, of course, a massive enterprise, with $75 billion in revenues, over 60,000 employees, and a dizzying array of products, from the core search business to the android operating system to nascent businesses like autonomous cars. Yet even that doesn’t tell the whole story. Innovating the core. A tight feedback loop.

Innovation 8

Innovation Incubator Learning-by-Doing Engineering 8

Harvard Business Review

APRIL 7, 2016

For developers, that may be Stack Overflow, a question-and-answer site specifically for programmers. Highfive, a Silicon Valley–based video and web conferencing supplier, uses Quora to connect “with like-minded individuals.” So venture out. For the medical field, it may be Doximity, which 60% of U.S.

Marketing 8

Marketing Strategy Hammer Media 8

Harvard Business Review

JULY 15, 2015

Getting the company back on its feet required a major boost in operating efficiency. We succeeded, but by 2013 we worried that we had taken our focus on results too far. From there, we guided people through an online library of materials, centered on videos showing good and bad examples of each behavior. Accountability.

Resistance 8

Resistance Long-term Short-term Self-aware 8

Harvard Business Review

OCTOBER 3, 2017

The problem was that it had multiple, homegrown, electronic health records onto which local physician-developer teams had layered a wide variety of specialty specific applications. I recall vividly the impact this video had during a presentation I made to the academic chairs of departments at Mass General.

System 8

System Skills Health Care Constraint 8

Harvard Business Review

DECEMBER 14, 2016

billion annually in currency operations costs. According to a 2013 Mastercard study , India was in the “Inception” category of both absolute level of cashlessness and the trajectory of change. Related Video. Reserve Bank of India, India’s central bank, and the banking institutions. million hours and $0.5

Banking 8

Banking Cost Policies Supply Chain 8

Harvard Business Review

JUNE 14, 2013

According to a 2013 survey by Nielsen, "Nearly 60% of women use Facebook/access Facebook multiple times a day on their device/computer compared to approximately 45% of men." Utility, customization, and segmentation are key to the success of mobile marketing to women in the developing world.

Strategy 8

Strategy Marketing Market Segmentation Learning-by-Doing 8

Harvard Business Review

OCTOBER 30, 2013

Leaders have a large degree of autonomy and consequently develop the sense of ownership crucial to success. What can large corporations operating in Brazil learn from all this? But the people bestowed with such titles and ranks carry them with pride, wearing shirts with their rank and name embroidered on them.

Teamwork 8

Teamwork Absenteeism Class Motivation 8