Women on Business

JANUARY 18, 2013

If you operate a home décor company that strives to connect to style-savvy urban hipsters but your website is cluttered, and very UN-edgy, you’re going to be perceived as anything but hip. There are zillions of DIY resources out there to help you attain the quality and packaging you want for your business. Or, big execution.

Public Relations 255

Public Relations Media PR Bottom-up 255

Leading Blog

DECEMBER 25, 2016

In this uncertain environment, including the mounting global economic concerns, a humble mindset will be the only thing that will unlock the most promising business, social and economic innovations. The ability to produce at an elite level, in terms of both quality and speed. (To The ability to quickly master hard things. (If

Books 150

Books Leadership Cialdini Govindarajan 150

Strategy Driven

NOVEMBER 7, 2013

Historic innovation often comes during times of historic difficulty, as these breakdowns create the demand for something new to emerge. Ohno was then a student of Henry Ford’s industrial process designs and innovations, but these would no longer work given the circumstances in post-war Japan. Suppressing Innovation.

Ohno 50

Ohno Productivity Products Six Sigma 50

Strategy Driven

NOVEMBER 13, 2013

Dig hard into your operation to see what’s wrong. 3 Innovation is DOA. You need to re-energize innovation-fast. Make innovation the number one goal in the company (read: big incentives for achieving innovation goals). Train everyone (and I do mean everyone) in the tools and techniques of innovation.

Price 92

Price Innovation Incentives Learning-by-Doing 92

Deming Institute

JANUARY 16, 2017

Sadly, it didn’t take very long to realize that the plant had a very traditional management style, very traditionally combative labor/management relations, and a typical blame-and-shame, command-and-control environment that made people miserable and didn’t deliver quality to the customer or any of the right business results. Mark Graban.

Kaizen 28

Kaizen Deming Lean Manufacturing Handbook 28

Deming Institute

JANUARY 5, 2017

Workers were blamed for quality problems after management had told them to keep the line running instead of properly gauging parts or changing tools. After escaping GM, I had an opportunity to attend graduate school at MIT, to study operations management, system dynamics, and other topics. Mark Graban.

Deming 46

Deming TQM Kaizen Crisis 46

Strategy Driven

DECEMBER 5, 2013

Yet, despite the negative connotations, most companies still operate bureaucratically – insisting employees work inside of increasingly complex structures with processes and procedures designed to standardize or control everything. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. Silent Killer #3: Bureaucratic Styles.

Productivity 50

Productivity Products Six Sigma Competitive Advantage 50

Harvard Business Review

JUNE 27, 2013

"Innovation" has become a buzzword in the customer experience field. They also believe that innovation will help them achieve these lofty goals — and they''re investing accordingly. Sixty-nine percent of these respondents report that their companies have dedicated personnel for customer experience innovation.

Innovation 8

Innovation Forrester Business Model Long-term 8

Strategy Driven

APRIL 17, 2013

” Marketing can sometimes slip through the cracks given the constant and pressing demands of sales, client service, and internal operations. Money: More leads generate more revenue; plus, customers are willing to pay more for a high quality brand. Copyright 2007-2013 by StrategyDriven Enterprises, LLC. All rights reserved.

Marketing 50

Marketing Press Release Consultative Brand 50

Harvard Business Review

OCTOBER 21, 2016

This can disrupt a firm’s ability to operate on schedule and budget. Of the respondents, 72% said that climate change presents risks that could significantly impact their operations, revenue, or expenditures. Fostering innovation. Investing in sustainability is not only a risk management tool; it can also drive innovation.

Supply Chain 8

Supply Chain Price Loyalty Efficiency 8

Harvard Business Review

OCTOBER 24, 2013

Between October 1 and 17, the federal government ceased all nonessential operations because of a partisan stalemate over Obamacare. noted the irony that because of sequester cuts, NIH funding was reduced for the research that resulted in Yale’s James Rothman sharing in the 2013 Nobel Prize for Medicine. Cuts to 2013 budget: $11.08

Health Care 8

Health Care Budgeting Pharmaceuticals Review 8

Harvard Business Review

SEPTEMBER 13, 2017

For slaughterhouses and retailers (Brazilian operations), we also projected positive benefits: $20 million to $120 million (0.01% to 0.1% From 1993 to 2013 the cattle herd in the Brazilian Amazon rain forest — covering most of country’s northern region — expanded by nearly 200%, to more than 60 million head.

Supply Chain 8

Supply Chain Net Present Value Retail Cost of Capital 8

Harvard Business Review

FEBRUARY 19, 2015

Many such “Rocket” companies are poised to become the Alibabas and Amazons for the rest of the world: Jumia, which operates in nine countries across Africa; Namshi in the Middle East; Lazada and Zalora in ASEAN; Jabong in India; and Kaymu in 33 markets across Africa, Asia, Europe, and the Middle East.

Constraint 8

Constraint Marketing Innovation Uncertainty 8

Harvard Business Review

JULY 31, 2014

The National Labor Relations Board ruling on Tuesday that McDonald’s could be held responsible for labor conditions in its franchisees’ operations has business groups and lawyers crying foul. And if a business partner is committing labor transgressions, there are likely quality, safety, or other problems lurking somewhere, too.

Supply Chain 8

Supply Chain Compliance Franchising How To 8

Harvard Business Review

MAY 10, 2018

From targeted online advertising to more precise recommendation engines, consumer markets are bursting with innovation around machine learning and advanced analytics. Any product that requires some expertise to use is a candidate for analytics innovation.

B2B 8

B2B Chemicals Venture Funding Engineering 8

Harvard Business Review

OCTOBER 6, 2014

If round after round of profit warnings was not enough – group operating profits fell 20% between 2011 and 2013 and are likely to fall another 30% in 2014 — the company recently announced it had overstated its first-half profit by about $400 million. billion in 2013, and operating profits increased 65% to $422 million.

Retail 9

Retail Merchandising Discount Price 9

Leading Blog

DECEMBER 25, 2014

We must be creative and innovative in our organizations but perhaps more importantly, in working on ourselves. Kotter For most companies, the hierarchy is the singular operating system at the heart of the firm. Isaacson makes the point that innovation happens in the real world by teams and not lone geniuses. Blog Post ).

Books 285

Books Wiseman Kotter Leadership 285

Harvard Business Review

DECEMBER 31, 2015

They saw it as an opportunity to completely transform the operation to improve care and the patient experience and to lower costs. To that end, they decided to have a team study how care is delivered, identify the barriers to smooth operations, and fix the barriers. It was fully integrated into emergency room operations at St.

Technology 8

Technology Mayo Health Care Engineering 8

Harvard Business Review

NOVEMBER 30, 2017

In fact, MGI analysis of financial data shows that large publicly traded US manufacturing firms, most of them multinationals with revenues greater than $500 million, averaged returns on invested capital of 22% from 1997 to 2013. Policy can help through measures like capital access programs, business accelerators, or tax incentives.

Supply Chain 8

Supply Chain McKinsey Incentives Bottom-up 8

Harvard Business Review

DECEMBER 6, 2016

This means self-driving cars have shifted from a period of wild experimentation directly to market adoption — what Paul Nunes and I describe in our 2013 HBR article as “big bang” disruption. While cars have been getting smarter and smarter, the removal of human operators is what will dramatically change the law.

Transportation 8

Transportation Technology Software Supply Chain 8

Harvard Business Review

OCTOBER 8, 2015

They leverage technology in innovative ways. The driver of brand value for high-end speaker systems used to be design, sound quality, and big retail events. The company doubled its revenue last year (2013-2014) to more than $1 billion and its systems are installed in more than 1 million homes in the U.S.

Brand 8

Brand Apparel Software Content 8

Harvard Business Review

OCTOBER 18, 2013

Banner’s leaders used its G&A success to extend the optimization program to its clinical operations, starting with Banner Good Samaritan Medical Center, the system’s flagship teaching hospital in Phoenix. The result is akin to turning on a light bulb—it releases the energy needed to truly transform the quality and cost of care.

Cost 8

Cost Health Care Six Sigma Insourcing 8

Harvard Business Review

NOVEMBER 15, 2013

China leads the world in population, and probably in sheer numbers of entrepreneurs as well, but does it lead the world in innovative dreams? Dreams power innovation, and innovation is key to all of our futures, but who’s dreaming on China’s behalf? So, where are those innovation dreams coming from, and what are they like?

Entrepreneur 8

Entrepreneur Proposal Stage-Gate Disruptive Innovation 8

Harvard Business Review

SEPTEMBER 30, 2013

Hospital consolidation is on the rise , a trend that shows no signs of abating as providers try to streamline back-end operations and deploy big data analytics in hopes of improving outcomes and lowering costs. 1) Each is based on relationship quality rather than production volume; as a result, each is smaller than the average U.S.

Health Care 8

Health Care Gordon Travel Cost 8

Harvard Business Review

JANUARY 29, 2015

Key selection criteria included experience in innovative software and service (versus product) development, and an ability to manage a start-up in a very large, complex company. A design studio is geared for collaboration and innovation work with customers and partners. The first step was to hire someone to run it.

Software 8

Software Six Sigma Insourcing P&L 8

Harvard Business Review

NOVEMBER 6, 2013

How do you maintain the cohesion” at a multinational corporation with far-flung operations spanning myriad cultures? What is value to the customer,” Drucker wrote in his 1999 book Management Challenges for the 21st Century , “is always something quite different from what is value or quality to the supplier.”.

Drucker 8

Drucker Bottom-up Rogers Uncertainty 8

Harvard Business Review

MARCH 28, 2013

Without such data it is simply too easy for competitors to let you do the hard work of innovation, then copy your insights and erode your competitive advantage. Only you have the specific transaction, "John Smith bought peas, bread, and grape nehi at 9:27 AM on March 11, 2013," and the tens of thousands like it each day!

Competitive Advantage 8

Competitive Advantage Customer Intimacy Supply Chain Retail 8

Harvard Business Review

FEBRUARY 11, 2016

In 2013, Accenture suggested that 20 to 30 percent of the total workforce falls outside the organization’s traditional full-time, permanent employment relationship. Too often, purchasing departments manage the selection while operating managers—not involved in selection by fiat—are expected to make the relationship work.

Agility 8

Agility Organization Resources Fixed Costs 8

Harvard Business Review

JULY 15, 2016

The company filed for bankruptcy protection in 2012, exited legacy businesses and sold off its patents before re-emerging as a sharply smaller company in 2013. Today the company has annual revenues above $20 billion, competes in healthcare and electronics operations and derives significant revenues from document solutions.

Technology 8

Technology Film Gilbert Business Model 8

Harvard Business Review

AUGUST 5, 2014

McKinsey’s DataMatics 2013 survey shows that companies that use customer analytics extensively are more than twice as likely to generate above-average profits as those that don’t. The CMO also worked with the finance office and product managers to link pricing and benchmark data into the RFP process, which improved quality and response times.

P&L 8

P&L Banking Marketing Call Center 8

Strategy Driven

OCTOBER 11, 2013

Business shift from the retail dealer customer service mentality of Firestone shifted to a high-production tire operation. Each blamed the other for losses in quality control. Resulting from inflexible conditions, obsolete policies-procedures, procrastination, attitude, resistance to innovation, failure to change.

Crisis 58

Crisis Crisis Management Retail Budgeting 58

Harvard Business Review

JUNE 14, 2016

He eventually headed up the company’s development business before becoming the company’s president in 2013. manufacturer of high-quality hooded sweatshirts sold directly to consumers. ” After mulling it over for a week, Bayard agreed to hire Teddy as an operations coordinator in the rapidly growing startup.

Real Estate 8

Real Estate Supply Chain Learning-by-Doing Career 8

Harvard Business Review

DECEMBER 12, 2016

Although this can present leadership challenges related to shifting strategy, culture and operations, it certainly isn’t rocket science. The board approved, and Erasmus’s next CEO – Ernst Kuipers – drove this forward from 2013. Innovating for Value in Health Care. Insight Center. Sponsored by Medtronic.

Health Care 8

Health Care Committee Compliance Project 8

Harvard Business Review

SEPTEMBER 20, 2013

It has been a pioneer in applying lean methodology in health care in order to tackle quality and cost issues. By 2013, all eight medical-surgical units in the two hospitals had been converted to the collaborative-care model. Communicate quality. Follow the Leading Health Care Innovation insight center on Twitter @HBRhealth.

Health Care 8

Health Care Quality Decentralization Planning 8

Harvard Business Review

JULY 12, 2017

They have deep resources for innovation with the ability to accelerate the penetration and adoption of digital products. In 2013 85% of the world’s transactions were in cash. We also measured broader concerns such as transparency, rule of law, and regulatory quality. Innovation and change. Demand conditions.

Innovation 8

Innovation Policies Technology Politics 8

Harvard Business Review

DECEMBER 17, 2015

But eight months before completion, in August 2013, while presenting our expansion plan to the hospital’s board, we had an epiphany. Our eight-person senior leadership committee, led by the department chair (me) and a hospital senior VP, outlined three core functions: quality, operations, and process improvement (PI).

Health Care 8

Health Care Diversity Proposal Document 8

Harvard Business Review

MAY 18, 2017

That quality made him (arguably) the quintessential HBR author. Kaplan’s balanced scorecard or Clayton Christensen’s disruptive innovation. The articles — “Competing on the Eight Dimensions of Quality” (1987) and “What Does ‘Product Quality’ Really Mean?

Management 8

Management Balanced Scorecard NPV Article 8