Remove 2013 Remove Leadership Remove Marketing Remove Quality
article thumbnail

Success Begins with Quality Customer Service

Chart Your Course

Moreover, the 2012 Accenture Global Consumer Pulse Research Study found that 63 percent of consumers said the quality of customer service received is the most important factor when choosing a brand. The 2013 GE Capital Major Purchase Shopper Study found that 81 percent of consumers will research a product online before buying it.

Quality 182
article thumbnail

Leadership Matters

N2Growth Blog

In the text that follows you’ll hear Sam’s views on leadership, the state of the market, and you’ll be introduced to his retirement ambitions and the future challenges for the boardroom, following his return to Perth, Australia. Gordon Berridge: What do you see as the greatest leadership strength? On with the interview.

Gordon 150
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Are Bosses With Integrity Less Innovative?

The Horizons Tracker

They only analyzed companies where the CEO was hired between 2011 and 2013, and who had also stayed in post until at least 2018. Additionally, such companies typically exhibit stronger marketing capabilities, further contributing to their success.

article thumbnail

Why Your CEO Just Doesn’t Get It

N2Growth Blog

Quality leadership or a lack thereof is easy to spot if you know what to look for. I was absolutely stunned to read the results of a survey published in the January/February 2014 edition of Chief Executive in which respondents (sitting CEOs) ranked the top 10 skills needed for effective leadership. Integrity — 48%.

CEO 365
article thumbnail

12 Disciplines of Leadership Excellence: A book review by Bob Morris

First Friday Book Synopsis

12 Disciplines of Leadership Excellence: How Leaders Achieve Sustainable High Performance Brian Tracy and Peter Chee McGraw-Hill (2013) No so much “disciplines” as they are dimensions of a mindset The last time I checked, Amazon US sells 45,249 books that focus on business leadership. Why another?

article thumbnail

Employee Empowerment: A Key Force in Leadership

Lead on Purpose

This disenchantment is painfully clear in the Gallup 2013 State of the American Workplace survey. Payroll and scheduling may be a necessity in the managerial role, however, other tasks can be done by employees, such as ordering supplies or completing quality control checks. Leadership empower engagement'

article thumbnail

Smart Marketing for Small Businesses

Strategy Driven

You probably didn’t answer, “How to implement effective marketing.” ” Marketing can sometimes slip through the cracks given the constant and pressing demands of sales, client service, and internal operations. Why is marketing important for your business? Writing is a key element of marketing.