The Benefits of Hiring Your Best Customers
Harvard Business Review
DECEMBER 20, 2016
Good leadership certainly helps, but more often than not, the organization will revert to business as usual. I spoke with Patty McCord, the former chief talent officer of Netflix from 1998 to 2013. And even if you’re successful at overcoming those obstacles, it’s very hard to keep up the momentum. Building Empathy.
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